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Customer Service Specialist
4 araw ang nakalipas
Gratitude Philippines Pasig City, Pilipinas Buong orasCompleted at least 1 year in college-Airline experience of at least 6 months-Required to have experience using GDS or reservations and ticketing tools. (Web-based tools or the website of the account is not considered).-Customer Service Experience of at least 1 year (including the ...
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Customer Service Specialist
5 araw ang nakalipas
Eastvantage Business Solutions Inc. Philippines, Pasig City, Pilipinas Buong orasAbout the role:We are seeking passionate and empathetic Customer Service Representatives (CSRs) to join our team, a groundbreaking job portal platform that directly connects jobseekers to hirers in the part-time and full-time job market. As a CSR, you will play a pivotal role in ...
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Client Service Specialist
5 araw ang nakalipas
CPI Outsourcing Pasig City, Pilipinas Buong orasJOB DESCRIPTION: Responsible for the end-to-end payroll and/or timekeeping process of assigned account/s.SPECIFICATIONS: · • Graduate of any business-related or IT-related course · • Must have basic to advance knowledge in MS Excel · • Must have basic to advance knowledge in SQL ...
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Customer Service Specialist
5 araw ang nakalipas
Abbott Taguig, Philippines, Pilipinas Buong orasPoint-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. · Global Bus ...
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Treasury Services Specialist
5 araw ang nakalipas
Hedcor Group Taguig, Philippines, Pilipinas Buong orasWill be responsible for acting as the custodian of the company funds; prepares checks in payment to suppliers; collects and deposits receivables from customers and does various related clerical and other accounting tasks in support to company's strategic objectives. · Receives co ...
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Loan Servicing Specialist
5 araw ang nakalipas
GBSS (Galilee Business Support Services) Taguig, Philippines, Pilipinas Buong orasSummary: · The purpose of the role is to service a portfolio of existing home loan customers with everyday queries and requests for their home loans whilst providing 'best in class' service. · Detailed Job Description: · Answering incoming calls and responding to e-mail inquiri ...
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Service Desk Specialist
1 linggo ang nakalipas
Spiceblue Taguig, Pilipinas Buong orasCompany Overview · IT Solutions company located in Taguig. Our mission is to redefine how users interact with digital applications by creating aesthetically pleasing and visually appealing interfaces. We prioritize user goals and utilize our effective design process to ensure use ...
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Service Desk Specialist
5 araw ang nakalipas
Collabera Digital Taguig, Pilipinas Buong orasAt least 1 year of experience in MacOS troubleshooting and configurationWilling to do overtimeFamiliar in iOS code is a plusWill be deployed in our business partners ...
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Customer Service Specialist
5 araw ang nakalipas
RecruiterPH Taguig, Pilipinas Buong orasJob DescriptionResponsibilities: · • Interacts with customers via telephone, email, online chat, or in person to provide support. · • Ensures that appropriate actions are taken to resolve customers problems and concerns. · • Maintains customer accounts and records of customer int ...
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Technical Services Specialist
2 linggo ang nakalipas
Abbott Laboratories Taguig City, Pilipinas OTHERAPAC Technical Support is one of several Technical Support Groups that has been strategically placed around the globe. APAC deals with complaints and enquiries on product distributed by Abbott ARDx in the Asia Pacific Region. The role provides first line technical support to end ...
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Customer Service Specialist
2 linggo ang nakalipas
Yara International Taguig, PilipinasAbout the Unit · Our purpose · Our founders faced and overcame the greatest food challenge of their time. With collaboration and curiosity, they helped save the lives of millions. Since then, we have continuously developed solutions that improve and increase global food productio ...
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Customer Service Operations Specialist
5 araw ang nakalipas
KDCI Pasig City, Pilipinas Buong orasJob Summary:KDCI Outsourcing is seeking a dynamic and detail-oriented Customer Service Operations Specialist to join our team. The ideal candidate will be responsible for overseeing and optimizing customer service operations to ensure exceptional customer experiences. You will co ...
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Canada Service Retention Team Outbound Specialist
1 linggo ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedThe Proactive Outbound Specialist maximizes client retention by acting as the liaison between our clients (whose knowledge level ranges from no payroll experience to payroll expertise) and the business segment. As a result of a proactive outreach (outbound call) performs all acti ...
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NAS WFN Payroll Service Support Specialist
2 araw ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedNAS HCM Service Support Specialist · National Account Services - Philippines · HCM Service is a global organization within National Accounts Services (NAS) that is comprised of highly technical associates with deep domain expertise that support the NAS client base across HCM Serv ...
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Customer Service Specialist
5 araw ang nakalipas
JTI (Japan Tobacco International) Manila, Philippines, Pilipinas Buong orasWe are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...
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NAS WFN Payroll Service Support Specialist
4 araw ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedAt ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. · Insightfu ...
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People Services Specialist
5 araw ang nakalipas
zendesk Philippines, Manila, Pilipinas Buong orasJob Description · Who we're looking for · Love helping people build better relationships and passionate about delivering excellent service and believe that there's a better way to scale and grow a business We have just the role for you Zendesk is looking for a People Services Spe ...
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Service Sales Specialist
5 araw ang nakalipas
Hitachi Careers Paranaque City, PilipinasDescription · General information: · As a Sales Specialist, you will have the responsibility for generating revenue by selling product, solutions and associated life cycle solutions directly to prospective clients. You will be in charge of devising direct service sales strategie ...
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Service Request Fulfilment Specialist
1 linggo ang nakalipas
Collabera Digital Taguig, PilipinasSummary · The Request Fulfilment Specialist reports to and supports the Service Operations Manager with responsibility for managing records, tracking action items, and providing process-related reports. The Request Fulfilment Specialist works closely with the Service Operations t ...
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Loan Servicing Specialist III
1 linggo ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in the team. · As a Loan Servicing Specialist III within the Centralized Money Movement team, you w ...
Policy Services Specialist - MAKATI CITY, Pilipinas - AXA Group
Paglalarawan
Policy Management Specialist
Ensures on-time and accurate processing of after sales transactions within the agreed service standards and turn around time
• Document/ update process manuals or other internal guidelines for review and approval of immediate manager
• Performs accurate and thorough appraisal and evaluation of cases within the designated approval limit. Ensures compliance guidelines are adhered to.
• Coordinates with concerned units in resolving problems in processing customer's policy transactions. Monitors outstanding items and ensures that they are completed
• Recommend improvements on how to address procedural errors, delays and efficiency of service
• Resolve escalated issues arising from operational decisions; informs manager/superior if issue is of sensitive nature and/or may require coordination with other department / parties
• Responds to follow-ups and inquiries from various sources in a timely manner. Handles AXA Angel cases as Level 2 and ensures timely closing of escalations.
• Participates in the User Acceptance Test (UAT) activities and Business Requirements Specification (BRS) preparation for system enhancements, launching of new systems, projects, new product launches, product revamps, campaigns, after sales servicing features of digital assets such as Emma, MABI, SCRM, etc.
• Ensures that escalations are addressed in a timely and professional manner.
• Perform any additional tasks that may be assigned by immediate manager
Minimum 2 years working experience in insurance
Background in insurance operational processes
Proficient in MS Office applications
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
About the Entity
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
What We Offer
Please visit for more information.