- Real time floor support for process and product queries
- Take over complex calls following the defined escalation parameters
- Serve as liaison to US Business Partners on functional and process-related topics
- Follow through on dispatch/transfer cases
- Complete weekly First Tier phone time requirements
- Provide trending analysis on dissatisfied returns, top call driver, and product knowledge maturity
- Partner with resources (Enterprise Learning, US Team Leaders, etc) on training needs analysis
- Assist New Hire Training and Nesting
- Loop back trending to PH Training Team
- Conduct Bi Monthly Booster sessions based on trended needs
- Facilitate Bi Monthly Process Development Assessments
- Proven proficiency in prioritizing critical client issues and managing workflow.
- Proficiency in the use of PC applications.
- Working knowledge of payroll is helpful.
- Effective oral and written communication skills required.
- Sharing ideas, information, and call process/product strategy across multi-level tenure of baseline associates assuring accuracy and quality of all client interactions
- Delivering world-class service and satisfaction to all clients
- Maintaining focus to deliver results in a fast-pace and diverse environment.
- Will be collaborating with US functional teams to deliver exceptional results
- Service oriented and is able to mentor first line FTEs
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Client Support Specialist
3 araw ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedMAS - BTS Client Service Client Support Specialist (Listed) MAS - BTS Client Service Client Support Specialist (Listed) · Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committe ...
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Field Support Specialist
5 araw ang nakalipas
Manpower Core Group Inc. Pasay, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, we remains the country's largest offshoring solutions provider.Pre-Construction Tasks: General Daily Activities · • Ensure all UDFs are current · • Participate in the Ops Team sign-offo Submit any materia ...
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IT Support Specialist
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Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong orasWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Desktop Support, be 100% YOU with MicroSourcing · Job overview · To provide technical support to external and internal custo ...
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customer support specialist
2 linggo ang nakalipas
KMC MAG Solutions Inc Taguig, PilipinasMake your next big career move by applying as KMC Solutions' next Customer Support Specialist · We're looking for an empathetic and creative problem solver to join our User Operations team. You will become a product expert in Asana and a savant of productivity. You'll help custom ...
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Client Support Specialist
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Unicity International Taguig, Philippines, Pilipinas Buong orasJob Description · Position: Client Support Specialist · What We Seek: · Unicity Philippines is on the lookout for a dynamic Client Support Specialist to join our pioneer team for International Customer Support. You will provide a great customer support experience for our roster ...
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technical support specialist
5 araw ang nakalipas
KMC MAG Solutions Inc Taguig, Philippines, Pilipinas Buong orasMake your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT SPECIALIST · You'll collaborate with a company that has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the wor ...
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IT Support Specialist
2 araw ang nakalipas
Kuehne Nagel Manila, Pilipinas OTHERYou will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems. Your Role · . Your Responsibilities · ...
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customer support specialist
5 araw ang nakalipas
KMC MAG Solutions Inc Taguig, Philippines, Pilipinas Buong orasMake your next big career move by applying as KMC Solutions' next CUSTOMER SUPPORT SPECIALIST · We're looking for an empathetic and creative problem solver to join our User Operations team. You will become a product expert in Asana and a savant of productivity. You'll help custom ...
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Clinical Support Specialist
5 araw ang nakalipas
Eviden Philippines, Taguig, Pilipinas Buong orasShift Schedule: Nightshift · Work Setup: Hybrid · Summary: · The clinical support specialist (CSS) provides administrative support to clinical staff within Member Health. The CSS adheres to established customer service standards of accuracy, courtesy, and professionalism. This po ...
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sales support specialist
5 araw ang nakalipas
KMC MAG Solutions Inc Taguig, Philippines, Pilipinas Buong orasJob Description: · Reporting directly to the Senior Sales Support Specialist, the primary duties will be the following: · 1. Acknowledgment of Business Development requests at , · o Ensure Project Intake Form (PIF) is properly filled out by Business Development. · 2. Create ID # ...
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Business Support Specialist
5 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · Schedule Management · Responsible for managing the calendar of the Executive which includes scheduling/declining meetings, setting-up agenda, logistics and peripherals needed for the meeting. · Travel, Guest Support · Plans the travel of the executive. Itineraries, ...
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Customer Support Specialist
1 linggo ang nakalipas
Diversify Intelligent Staffing Solutions Inc Taguig, PilipinasAs a member of the Channel Support team, you will assist a range of Client's stakeholders with enquiries; including - Individual Users, Clients and Drivers. · RESPONSIBILITIES Responding to customer queries in a timely and accurate way, via phone, email or chat. · Taking ownersh ...
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Customer Support Specialist
1 linggo ang nakalipas
Diversify Intelligent Staffing Solutions Inc Metro Manila, PilipinasSUMMARY · We're looking for a Customer Support Specialist to build, operate, scale and improve our fast growing Australian and New Zealand service. Based in our new Philippines HQ, this role comes with a heavy focus on establishing strong relationships with our Carriers and Clien ...
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Technical Support Specialist
5 araw ang nakalipas
Shepherd Philippines, Manila, Pilipinas Buong oras· Job Title: Technical Support Specialist · Working Hours: Full-time, Mondays - Fridays, TBD · Location: Remote · Pay Rate: $1200 - $2000/month · About The Role · We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be r ...
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Sales Support Specialist for Bangkal Makati
3 araw ang nakalipas
Wilserv Multipurpose Cooperative Makati, Pilipinas· • Bachelor's degree in Business, Marketing, Communications, or related field · • At least 3 years minimum experience in sales support · • Experience in facilitating payables to the sellers · • Experience selling and meeting sales targets of a group · • Good interpersonal skill ...
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Engineering Support Specialist
5 araw ang nakalipas
Arcadis Manila, Philippines, Pilipinas Buong orasArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With ...
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IT Onsite Support Specialist
1 linggo ang nakalipas
Avaloq Manila, Pilipinas Buong orasCompany Description · Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and s ...
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PLSQL Application Support Specialist
5 araw ang nakalipas
Collabera Digital Taguig, Philippines, Pilipinas Buong orasCollabera Digital is currently in search of a skilled and proficient PL/SQL Application Support Lead to bolster our support infrastructure. Responsibilities include ensuring the seamless operation of these solutions, diagnosing and resolving any encountered issues, and closely co ...
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Customer Support Specialist
1 linggo ang nakalipas
NodeFlair Manila, Pilipinas1. What you will do: · As a Customer Support Specialist, you'll join a team you can always rely on for feedback and continuous professional growth. · 2. Your Responsibilities: · First-line support [L1]; · Handle inquiries via chats and email/tickets from China, and the Global mar ...
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NAS WFN Payroll Service Support Specialist
2 araw ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedNAS HCM Service Support Specialist · National Account Services - Philippines · HCM Service is a global organization within National Accounts Services (NAS) that is comprised of highly technical associates with deep domain expertise that support the NAS client base across HCM Serv ...
NAS WFN Payroll Service Support Specialist - Makati City, Pilipinas - ADP
Paglalarawan
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful expertise is a core value at ADP. In National Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.
Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.
The NAS WFN Payroll Service Support Specialist is responsible for providing subject matter support to NAS WFN Payroll Service Associates. Works closely with other departments inclusive of being a liaison to US Business Partners to deliver quality, accurate and timely client service transaction.
REQUIREMENTS
COMPETENCIES
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
