- Become a product expert in Asana
- Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
- You'll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow
- Technical and pragmatic focus on customer support
- Be a liaison between the product team and our customers
- 3-4+ years of experience in customer support, ideally in SaaS or consumer tech
- Natural troubleshooting skills and strong technical aptitude
- Excellent written and verbal communication skills in English
- Genuine passion for making customers feel happy and understood
- Tenacious work ethic and relentless attention to detail
- Deep sense of empathy for technology users
- Customer support/service experience
- Proficiency with Asana and Zendesk a plus
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
- Photocopy of 2 valid IDs - front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)
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support specialist
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customer support specialist
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KMC MAG Solutions Inc Taguig, Pilipinas Buong orasMake your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT SPECIALIST · You'll collaborate with a company that has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the wor ...
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Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · Schedule Management · Responsible for managing the calendar of the Executive which includes scheduling/declining meetings, setting-up agenda, logistics and peripherals needed for the meeting. · Travel, Guest Support · Plans the travel of the executive. Itineraries, ...
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ADP Makati City, Pilipinas Not SpecifiedMAS - BTS Client Service Client Support Specialist (Listed) MAS - BTS Client Service Client Support Specialist (Listed) · Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committe ...
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PLSQL Application Support Specialist
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Product Support Specialist II
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HR Network Inc Taguig, Pilipinas Buong orasThe main purpose of this position is to assist the CTO/CIO on the day-to-day matters of the operations.Responsibilities:Provide ICT support and maintenance to our offices and clients.Provide internal and external user support as needed.Responsible for all software, hardware, netw ...
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ICT Operations Support Specialist
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HR Network Inc Taguig City, PilipinasThe main purpose of this position is to assist the CTO/CIO on the day-to-day matters of the operations. · Responsibilities: · Provide ICT support and maintenance to our offices and clients. · Provide internal and external user support as needed. · Responsible for all software, ha ...
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customer support specialist - Taguig, Pilipinas - KMC MAG Solutions Inc
Paglalarawan
Make your next big career move by applying as KMC Solutions' next Customer Support Specialist
We're looking for an empathetic and creative problem solver to join our User Operations team. You will become a product expert in Asana and a savant of productivity. You'll help customers with questions, feature requests, and bug reports. You'll educate them about best practices and help them navigate our product. Armed with this experience, you'll be a liaison between the product team and our customers.
You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Asana enables teams to move work forward and User Operations (UO) is dedicated to quickening that pace. Our team's mission is to inspire confidence, clarity, and autonomy in all customers through effortless and personalized support as well as be an extension of our customer's team. We want to listen to our customers and create memorable experiences they value and praise. We're here to maximize clarity in our customers' work and to help them get the most out of Asana. Our customers have a strong voice in prioritizing our product development, and we encourage that dialogue through our support channels.
The main responsibilities of a Customer Support Specialist include:
To apply, you must be an expert on the following requirements:
The successful candidate must submit the following pre-employment requirements:
Click to view the complete list of KMC's pre-employment requirements.