support specialist - Taguig, Philippines, Pilipinas - KMC MAG Solutions Inc

Paglalarawan

Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT SPECIALIST (TOSCA)

As a Technical Support Specialist in our Support Division, you will be responsible for the analysis, processing, technical recommendation and resolution of technical inquiries, cases and requests from all customer segments.

The main responsibilities of a TECHNICAL SUPPORT SPECIALIST (TOSCA) include:

• 'Customer-facing' support role and will require interactions via our self-service portal, emails, chats, and a few inbound calls. Collaboration with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
• Collaborating with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
• The ideal candidate should be flexible, detail-oriented, have a strong support background and highly skilled at working with customers directly. The position requires willingness to be trained in one of Tricentis' Continuous Testing Platform which include but is not limited to the following: Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim and Data Integrity.
• The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases. In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.

To apply, you must be an expert on the following requirements:

• Bachelor's degree in Computer Science or Computer Engineering.
• Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
• Basic understanding of software development and testing concepts.
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.
• A good level of understanding in any of the following Tricentis products such as but not limited to
  
• TOSCA - Enterprise Test Automation - A Codeless test automation powered by Vision AI optimizes and accelerates end-to-end testing of all mission-critical applications and business processes across the enterprise.
  • (Related Technologies - Distributed Exchange, API/OSV, VisionAI, Mobile Dev, SAP, Host Engines, Database, Mail Engines, Document Imaging)
• QTEST - Test Management & Analytics - A Centralized test management that unifies, integrates, and rapidly scales across your business
  • (Related Technologies - qTest, ALM, TestManagement, STLC, SQL, API, Postgres, Linux, Docker, AWS, Jenkins and JIRA)
• VERA - Modernizing software compliance in Life Sciences - Digital validation for life sciences organizations to accelerate critical approval, verification, and compliance management processes.
  • (Related Technologies - VERA, Tx3, Authentication, Approval processes, Azure, Linux, Docker, Kubernetes, SQL, STLC and qtest)
• NEOLOAD AND FLOOD - Continuous performance testing - Scalable performance testing for all use cases from APIs and microservices to end-to-end application testing.
  • (Related Technologies - Dynatrace, Fiddler, Grafana, WPT, Jenkins, postman, docker, Kubernetes, AWS, GCP, Azure, and WebLog Expert tools)
• Have a broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.
• Above average customer interaction and communication skills, both verbal and written. Must utilize these skills when dealing with customers and business partners.
• Strong familiarity and experience of ITIL best practices in a Support Desk/Service Desk operations.

Highly Desirable:

• Candidates who have taken an academy course related to any of the products listed above from the Tricentis academy.
• Candidates coming from a software QA background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing
• Candidate coming from a technical support background who wants to shift to a software QA role.

The successful candidate must submit the following pre-employment requirements:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs - front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

Click to view the complete list of KMC's pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more