technical support specialist - Taguig, Philippines, Pilipinas - KMC MAG Solutions Inc

Paglalarawan

Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT SPECIALIST

You'll collaborate with a company that has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile - from entry-level to seasoned pro.

Now, we are expanding our footprint here in Manila, Philippines Join us and be a part of a pioneering team.

As a Technical Support Specialist, you will be responsible for the analysis, processing, troubleshooting, technical recommendation and resolution of technical inquiries, cases and requests from our customers who uses our products namely Tosca, QTest/Vera and Neoload.

The role is 'customer-facing' and will require interactions via our self-service portal, emails, chats, and a few inbound calls. The team member is expected to collaborate with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.

The main responsibilities of a TECHNICAL SUPPORT SPECIALIST include but is not limited to the following:

• The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases. In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.
• The position will also give the candidate the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support. You'll collaborate with the R&D and product teams, and learn about software engineering processes.
• The position will also require the candidate to work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customersreceive a product-tailored appropriate solutions.

To apply, you must be an expert on the following requirements:

• Bachelor's degree in Computer Science, Information Technology or Computer Engineering.
• Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
• Knowledge of HTTP, OSI layers, load-balancers, proxies, API Gateway and enterprise networks.
• Well-rounded knowledge of infrastructure (compute/storage/networking) monitoring and tracing.
• A very good understanding of performance management and load testing applications such as NeoLoad, jMeter, LoadRunner, Siege, etc.
• Candidates coming from a performance management and load testing background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing.
• Candidate coming from a technical support background who wants to have a performance management and load testing exposure.

WHAT YOU'LL GET:

• Market competitive salary + success-oriented bonus.
• Day 1 HMO coverage with 2 free dependents.
• Hybrid work arrangement (3x Onsite, 2x WFH)
• Work with the market leader in model-based automation testing.
• Supportive and engaged leadership team.

OUR CORE VALUES:

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we'll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Run towards change: Challenge the status-quo.
• Serve our customers & communities: Create a positive experience with each interaction.
• Solve problems together: We win or lose as one team.
• Think big & believe: Set extraordinary goals and believe you can achieve them.
• Move fast: Create momentum and efficiency.
• Demonstrate self-awareness: Own your own strengths and limitations.
• Finish what we start: Do what we say we are going to do.

...Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

The successful candidate must submit the following pre-employment requirements:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs - front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

Click to view the complete list of KMC's pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more