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    Tier 1/Tier 2 Technical Support Specialist - Taguig, Philippines, Pilipinas - iOPEX Technologies Philippines Inc.

    iOPEX Technologies Philippines Inc.
    iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas

    1 linggo ang nakalipas

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    Buong oras
    Paglalarawan

    Be a Technical Support Specialist for our #iopexhappyatwork team. Join iOPEX Technologies now

    Responsibilities:

    • Provide support for English presale inquiry via chat, phone, and email
    • Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service
    • Diagnoses and resolving basic troubleshooting
    • Provides solutions and resolution resources for customer concerns
    • Interfaces with customers over the phone providing status updates and ensuring service has been restored
    • Escalates appropriate technical issues to upper-level technical support when needed
    • Upsell additional services and provide a recommendation based on customer requirement

    Requirements:

    • Preferably with at least 1 year of technical support experience and 6 months upselling/sales experience
    • Strong knowledge or background in Networking
    • Good written and communications skills
    • Shows a high level of understanding in relevant technologies including home and small to medium size business networking technologies including switches, routers, WIFI and IoT devices, etc.
    • Understanding of routers, switches, firewalls, load balancers, VPN, VLAN, DNS, DSL, DHCP, QoS.
    • Knowledge on different Networking and Internet Protocols.
    • Ability to do network troubleshooting (Using different commands like IP Config, MSconfig etc)
    • Knowledge on different types of Network Topologies and Set Up

    What's in it for you

    Our people enjoy some amazing perks, check out a few below:

    • Competitive salary package
    • Exciting employee engagement activities
    • Learning sessions every week
    • Fast career growth
    • Accessible location
    • HMO
    • Direct Hiring
    • OT/Holiday pay
    • Leave credits
    • Leave conversions
    • Night differential
    • Uncapped annual appraisal
    • 2 days off

    And most importantly, you'll be part of a growing company with dynamic and engaging team.

    Interested Here are ways to reach us:

    • Send a message to Yana)
    • Applications Form:
    • Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
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