- Answering incoming calls and responding to e-mail inquiries and requests
- Identifying and fulfilling customer's needs to achieve satisfaction
- Process requests from customers and brokers including statement, requests, repayments, balances, and payout figures
- Process post-settlement variations and discharges
- Maintain records and notes of customer interactions and filing documents in an accurate and timely manner
- Handling complaints, providing appropriate solutions and alternatives
- High aptitude for following communication procedures, guidelines, and policies
- Provide general information and support to other team members both within Customer Service and other departments
- Be able to work autonomously and demonstrate attention to detail, including having strong data entry skills with a high accuracy rate
- Can work effectively in a high-pressure environment whilst also adding to the culture – a fun, energized, dynamic start up environment.
- Must be open to work onsite in BGC
- Background in post-settlement for Australian mortgage is required
- Excellent written, oral, and interpersonal communication skills
- Strong phone contact handling skills and active listening
- High degree of competency in language, computer, and web applications
- You have a minimum of 2 years' experience in the financial services industry (non-bank lending desirable)
- Minimum 1 years' experience in a customer service environment
- Attention to detail with excellent customer service skills
- Dayshift with Sat-Sun off - more time to spend with the family
- Leave accrual upon hiring
- HMO for principal + 1 dependent
- Specific client-initiated benefits
- Team last Friday lunch
- Monthly out of office anti-burn out activity
- Birthday incentive
- Company-wide engagement activities
- A company that values its employees
- Career planning and development opportunities
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Loan Servicing Specialist - Taguig, Philippines, Pilipinas - GBSS (Galilee Business Support Services)
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Paglalarawan
Summary:
The purpose of the role is to service a portfolio of existing home loan customers with everyday queries and requests for their home loans whilst providing 'best in class' service.
Detailed Job Description:
Knowledge, Skill-set and Experience Required:
What We Offer:
