- Review and analyze member posts to initiate cases
- Perform data entry processing
- Process system data updates such as member and beneficiary records
- Generate quotations, run calculations, and produce correspondence for scheme members.
- Identify areas where service to clients/members could be improved and communicate to Team Leader
- Know and live the firm s values
- Monitor own workflow to ensure service levels are achieved (quality, efficiency, timeliness)
- Comply with ISO 9001, ISO 27001 and Professional Excellence standards
- Assist the wider team in more complex / project work when required
- Assist the wider team in more complex / project work when required
- Support colleagues for holiday cover and workload peaks
- Take initiative to proactively share knowledge and/or experience with team members
- Develop strong partnerships with team members, locally and remotely
- Help to provide an efficient, professional service to meet all client/members needs and to promote the Willis Towers Watson brand
- Develop knowledge of clients pension schemes
- Build a relationship with the UK counterparts
- Be a point of reference for standard automated cases
- Ensure timely completion of timesheets
- Meet defined target billable hour goals
- Able to w ork to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include excellent written and verbal communication
- Strong analytical and problem solving skills
- Ability to organize and prioritize with strong attention to details
- Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
- Professional and responsible approach to work, clients and associates
- Ability to manage time and work a flexible schedule
- Ability to complete multiple projects within established deadlines
- Ability to work independently and in a team environment with minimal supervision
- Bachelor s degree and pass given assessments
- Open to working in assigned shifts as needed.
-
UK Pension Administrator
1 linggo ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · The Pension Administrator supports the delivery of superior benefits administration services to Towers Watson clients including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration systems ...
-
Pension Benefits Administrator
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · The Pension Benefits Administrator works directly with other team members to directly handle the workload of the business, share expertise, and/or provide necessary process support to new joiners. Some of the work includes im age processing, participant record updates, ...
-
UK Pension Administrator
3 araw ang nakalipas
WTW Taguig, Pilipinas Paid WorkThe Role · The Pension Administrator supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration system ...
-
Canada Pension Benefit Administrator
2 linggo ang nakalipas
TASQ Staffing Solutions Taguig City, PilipinasJob Description: · Gain A Thorough Understanding Of The Plan Design · Perform Routine, Complex, and Recurring Plan Administration Tasks For Clients Defined Pension Benefit Plans And Information · Work Cooperatively With Other Team Members To Complete Tasks And To Ensure Unified D ...
-
Canada Pension Benefit Administrator
2 linggo ang nakalipas
TASQ Staffing Solutions Taguig City, PilipinasJob Description: · Gain A Thorough Understanding Of The Plan Design · Perform Routine, Complex, and Recurring Plan Administration Tasks For Clients Defined Pension Benefit Plans And Information · Work Cooperatively With Other Team Members To Complete Tasks And To Ensure Unified D ...
-
Canada Pension Benefit Administrator
2 linggo ang nakalipas
TASQ Staffing Solutions Taguig City, PilipinasJob Description: · Gain A Thorough Understanding Of The Plan Design · Perform Routine, Complex, and Recurring Plan Administration Tasks For Clients Defined Pension Benefit Plans And Information · Work Cooperatively With Other Team Members To Complete Tasks And To Ensure Unified D ...
-
Canada Pension Benefit Administrator
1 linggo ang nakalipas
Willis Towers Watson Manila, Pilipinas Buong orasThe Role · Gain a thorough understanding of the plan design · Perform routine, complex and recurring plan administration tasks for clients defined pension benefit plans and information · Work cooperatively with other team members to complete tasks and to ensure unified delivery o ...
-
UK Pension Team Leader
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasExcellence · Resource managementAllocate and manage resources to meet existing requirements in anticipation of work peaks · Work with team leader to manage future resources in anticipation of future client and work growth · Ensure smooth transition of new clients and addition of ...
-
Benefits System Administrator
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · Supports the delivery of superior benefits administration services to Willis Towers Watson clients including Health & Welfare and Pension plan administration. · Provide operational/transactional support including, record keeping, transition processing, and managing ot ...
-
Specialist
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasPerformance Objectives: · Technical · Acquire and develop a subject matter expertise of UK pension schemes, their benefit structures and the data and calculations involved in operating them · Lead from technical perspective, projects associated with analysing data quality, ident ...
-
Customer Service Center Manager
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasResponsible for day-to-day management for a group of Benefits Customer Services Representatives and Service Center Supervisors supporting assigned clients. · Responsibilities include: · Staffing and performance management · Training · Participant satisfaction · Meeting performanc ...
-
Outsourcing NNA Service Centre Omni Channel Administrator
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · Answer inbound queries relating to Pensions and Flexible Benefits via telephone, email, and web chat. Returning voicemails and making call backs as required. Clearly and accurately documenting your discussion and any actions due to be taken. · Aim to answer caller quer ...
-
Customer Service Supervisor 1
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · Provide role model leadership for Customer Service Representatives · Ensure schedules are communicated and performed accordingly by CSRs · Ensure established practices and work processes, tools and methodologies are being utilized · Coordinate staffing with various Se ...
-
Benefits System Administrator
1 linggo ang nakalipas
WTW Taguig, Pilipinas Paid WorkThe Role · Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. · Provide operational/transactional support including, record keeping, transition processing, and managing ot ...
-
Benefits System Administrator
2 linggo ang nakalipas
WTW Taguig, Pilipinas Paid WorkThe Role · Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. · Provide operational/transactional support including, record keeping, transition processing, and managing o ...
-
Specialist
2 linggo ang nakalipas
WTW Taguig, Pilipinas Paid WorkPerformance Objectives: · Technical · Acquire and develop a subject matter expertise of UK pension schemes, their benefit structures and the data and calculations involved in operating them · Lead from technical perspective, projects associated with analysing data quality, ident ...
-
Configuration Analyst Client Projects and Installs
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Configuration Analyst role reports to the Client Projects & Installs Lead (Manila), with the primary focus of ensuring all client configuration creation and change activities are executed to time, budget and quality. · Working under the direction of the Lead Configuration Ana ...
-
Intermediate NetSuite Administrator
2 linggo ang nakalipas
N-able Taguig, Pilipinas Buong orasWhy N-able · IT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N- ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of peopl ...
-
UK Service Centre Workforce Coordinator
5 araw ang nakalipas
Willis Towers Watson Taguig, Pilipinas Buong orasWe are seeking a Workforce Coordinator to join our growing Service Centre. This role is based on site in Bonifacio Global City, Taguig City, Manila. The office is in a central location within proximity to transport links and all the benefits you d expect a large company to offer. ...
-
Compensation and Benefits Manager
3 araw ang nakalipas
Abbott Laboratories Taguig City, Pilipinas Buong orasThe position is responsible for developing appropriate compensation and benefits strategies. It is also responsible for implementing compensation and benefit programs for the company to cover the following areas: job evaluation, salary and incentive programs, life and health insu ...
UK Pension Administrator - Taguig, Manila, Pilipinas - Willis Towers Watson
Paglalarawan
The Role
The Pension Administrator supports the delivery of superior benefits administration services to Towers Watson clients including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration systems and working as part of a global team with counterparts in North America and Europe. The position will be located in Manila, Philippines
Excellence
People
Clients
Financial
Work within prescribed budget for each project
The Requirements
