- Must demonstrate sound arithmetic, analytical and problem solving ability.
- Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
- Ability to scrub, dissect and shape data, create customized reports.
- Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX etc.
- Create forecasts, schedules and IDPs, run scenarios inside a WFM toolWork Experience Requirements2+ year of hands-on experience in WFM in a call center inbound voice process1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX.
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WFM Scheduler
2 linggo ang nakalipas
Transparent BPO San Juan, PilipinasThis is an ONSITE Job Opening and an opportunity to be part of the 1st major BPO in Greenhills, San Juan. · About Company · Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our client's brand & culture ...
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WFM Scheduler
2 araw ang nakalipas
Headstart Specialist Pasay, Pilipinas PermanentQUALIFICATIONS: · - College Graduate or completed at least 1 year in college · - At least 2 years of hands-on experience in WFM in a call center inbound voice process · - At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or ...
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WFM Scheduler
4 araw ang nakalipas
TechoMania Pasay, Pilipinas Buong oras"College Graduate or completed at least 1 year in collegeAt least 2 years of hands-on experience in WFM in a call center inbound voice processAt least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX" ...
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WFM Scheduler
2 araw ang nakalipas
SmartBooks, Inc. Pasay, Pilipinas Buong orasQualification:- College Graduate or completed at least 1 year in college- At least 2 years of hands-on experience in WFM in a call center inbound voice process- At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX ...
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WFM Scheduler
2 araw ang nakalipas
MP Corp. Pasay, Pilipinas Buong orasCollege Graduate or completed at least 1 year in collegeAt least 2 years of hands-on experience in WFM in a call center inbound voice processAt least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEXA ...
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WFM Scheduler
2 araw ang nakalipas
Field Innovators Inc. Pasay, Pilipinas Buong orasQualificatios:- College Graduate or completed at least 1 year in college- At least 2 years of hands-on experience in WFM in a call center inbound voice process- At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX ...
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WFM Scheduler
4 araw ang nakalipas
V-Call Center Link (VCC Link), Inc. Taguig, Philippines, Pilipinas Buong oras2+ years of hands-on experience in WFM in a call center inbound voice process · 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX. · Very proficient with Microsoft Excel · Ability to scrub, dissect, and shape data, and creat ...
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WFM | Workforce Management | Real Time Analyst | Scheduler (Pioneer Team)
1 linggo ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Pilipinas Buong orasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team. Join us now · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time ...
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WFM - Workforce Management | Real Time Analyst | Scheduler - with Signing Bonus
4 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas Buong orasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time Analyst/Sche ...
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Client Relationship manager
3 araw ang nakalipas
RecruiterPH Quezon City, Pilipinas Buong orasEssential Duties and Responsibilities: · • Perform activities aimed at building and strengthening relationships with the Client · • Represent the Company on meetings with the Client and related entities (business reviews, calibration calls, WFM meetings, system ortools outages, e ...
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Client Relationship manager
3 araw ang nakalipas
Recruiter PH Quezon City, Pilipinas Buong orasJob Statement:The Client Relations Manager serves as the primary point of contact between VXI and the client's vendor management team. He/she will work with the Directors for both Client Services and Operations, as well as each site's management team, to ensure that client requir ...
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Workforce Supervisor
4 araw ang nakalipas
Transparent BPO Philippines, San Juan, Pilipinas Buong orasONSITE WORK OPPORTUNITY for a WFM SUPERVISOR focusing on REAL-TIME & SCHEDULING in the 1st MAJOR BPO in GREENHILLS, SAN JUAN · About Company · Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our clien ...
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Supervisor - Workforce Optimization | Night Shift Job at in Metro Manila | Xcruit
4 araw ang nakalipas
Cardinal Health International Philippines Pasig, Pilipinas Buong orasWhat Workforce Optimization contributes to Cardinal Health · Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduli ...
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Workforce Services Associate Manager
1 araw ang nakalipas
Recruiter PH Mandaluyong, Pilipinas Buong orasJOB DESCRIPTIONResponsibilities: · • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and ...
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Workforce Services Associate Manager
2 araw ang nakalipas
RecruiterPH Mandaluyong, Pilipinas Buong orasJOB DESCRIPTIONResponsibilities: · • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and ...
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wfm - mis
3 araw ang nakalipas
Datamatics Careers- Philippines Pasig, PilipinasThe MIS (Management Information System) is responsible for managing the workforce management processes including data collection used for decision making and for the coordination, control, analysis, and visualization of information in the organization. In addition, this position ...
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Workforce Services Associate Manager
12 oras ang nakalipas
Neksjob Philippines Mandaluyong, Pilipinas Buong orasWorkforce Services Associate ManagerManila | Mandaluyong | Taguig | Quezon City JOB DESCRIPTIONResponsibilities:The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interactio ...
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Associate, Real Time Management
1 linggo ang nakalipas
Concentrix Mandaluyong, Pilipinas Buong orasJob Title: · Associate, Real Time ManagementJob Description · Essential Responsibilities: · Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc. · Work closely with client to address schedule changes/co ...
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Command Center Consultant
4 araw ang nakalipas
Neksjob Corporation Metro Manila / NCR, Pilipinas Buong oras· Key responsibilities · Designing target operating model for WFM processes based on the client requirements · Application of relevant experience on WFM solutions like Verint, NICE, Genesys, Calabrio, Aspect · Ability to design forecasting models based on client's inputs includi ...
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SPX Express
4 araw ang nakalipas
Shopee Manila, Philippines, Pilipinas Buong orasJob Description: · Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals · Responsible for the overall oversight of WFM tasks and strategies ...
WFM Scheduler - Quezon City, Pilipinas - VCC Link, Inc.
Paglalarawan
Location:
Muntinlupa City/Quezon CityBasic FunctionsResponsible for managing staffing models and scheduling processesRole & ResponsibilitiesManage the scheduling process of the program.
Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the WF FST Assistant Manager.
Manage employee information changes inside Verint WFO systemCommunicate effectively with internal and external customersResponsible for balancing staffing requirements with operational efficiencies and financial goals.
General SkillsAbility to prioritize workload, meet deadlines and perform multiple tasks with attention to detailSolid critical thinking, problem solving, and interpersonal skillsDemonstrates ability to give and receive feedback with peers and business partnersAbility to work independently with minimal supervision