- 2+ years of hands-on experience in WFM in a call center inbound voice process
- 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX.
- Very proficient with Microsoft Excel
- Ability to scrub, dissect, and shape data, and create customized reports.
- Create forecasts, schedules, and IDPs, and run scenarios inside a WFM tool
- Excellent verbal, written, and comprehension skills
- Willing to work onsite in Pasay and Taguig (graveyard shift)
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WFM Scheduler
1 araw ang nakalipas
Headstart Specialist Pasay, Pilipinas PermanentQUALIFICATIONS: · - College Graduate or completed at least 1 year in college · - At least 2 years of hands-on experience in WFM in a call center inbound voice process · - At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or ...
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WFM Scheduler
1 araw ang nakalipas
SmartBooks, Inc. Pasay, Pilipinas Buong orasQualification:- College Graduate or completed at least 1 year in college- At least 2 years of hands-on experience in WFM in a call center inbound voice process- At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX ...
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WFM Scheduler
3 araw ang nakalipas
TechoMania Pasay, Pilipinas Buong oras"College Graduate or completed at least 1 year in collegeAt least 2 years of hands-on experience in WFM in a call center inbound voice processAt least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX" ...
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WFM Scheduler
1 araw ang nakalipas
MP Corp. Pasay, Pilipinas Buong orasCollege Graduate or completed at least 1 year in collegeAt least 2 years of hands-on experience in WFM in a call center inbound voice processAt least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEXA ...
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WFM Scheduler
1 araw ang nakalipas
Field Innovators Inc. Pasay, Pilipinas Buong orasQualificatios:- College Graduate or completed at least 1 year in college- At least 2 years of hands-on experience in WFM in a call center inbound voice process- At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX ...
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WFM Scheduler
2 linggo ang nakalipas
Transparent BPO San Juan, PilipinasThis is an ONSITE Job Opening and an opportunity to be part of the 1st major BPO in Greenhills, San Juan. · About Company · Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our client's brand & culture ...
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WFM Scheduler
5 araw ang nakalipas
VCC Link, Inc. Quezon City, Pilipinas Buong orasLocation: Muntinlupa City/Quezon CityBasic FunctionsResponsible for managing staffing models and scheduling processesRole & ResponsibilitiesManage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the ...
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WFM - Workforce Management | Real Time Analyst | Scheduler - with Signing Bonus
2 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas Buong orasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time Analyst/Sche ...
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WFM | Workforce Management | Real Time Analyst | Scheduler (Pioneer Team)
1 linggo ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Pilipinas Buong orasShowcase your talents. Create your success story with us · We are looking for awesome Workforce Management professionals who wants to join our growing # team. Join us now · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · WFM Real Time ...
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Command Center Consultant
2 araw ang nakalipas
Neksjob Philippines Taguig, Philippines, Pilipinas Buong orasCommand Center Consultant · Taguig · Key Responsibilities · Would be responsible for the design and delivery in the Customer Services domain including: · Workforce Optimization using various popular platforms available in the market · Designing a target operating model for WFM pr ...
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Command Center Consultant
2 araw ang nakalipas
Neksjob Philippines Taguig, Philippines, Pilipinas Buong orasCommand Center Consultant · Location: Taguig City, Metro Manila · Key Responsibilities · Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect. · Develop target operating models for WFM proc ...
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Command Center Consultant
2 araw ang nakalipas
Neksjob Philippines Taguig, Philippines, Pilipinas Buong orasYour experience counts · Bachelor's degree in a related field or equivalent experience · Extensive experience in Contact Center Workforce Management Operations · Experience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, repo ...
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Command Center Consultant
5 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasCommand Center ConsultantTaguigKey responsibilities:Would be responsible for the design and delivery in the Customer Services domain including:Workforce Optimization using various popular platforms available in the marketDesigning a target operating model for WFM processes based ...
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Apply as Command Center Consultant
5 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasCommand Center ConsultantLocation: Taguig City, Metro ManilaKey responsibilities:Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.Develop target operating models for WFM processes base ...
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Command Center Consultant
6 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasYour experience countsBachelor's degree in related field or equivalent experienceExtensive experience in Contact Center Workforce Management OperationsExperience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real time management, reporting and d ...
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Command Center Consultant
6 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasYour experience countsBachelor's degree in a related field or equivalent experienceExtensive experience in Contact Center Workforce Management OperationsExperience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and ...
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Workforce Management Analyst
2 araw ang nakalipas
Philtech Inc. Taguig, Philippines, Pilipinas Buong orasThe IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all required ITSD tasks, including assessment of staffing levels daily, and monitoring attendance and schedule ...
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Senior Call Center Analyst
9 oras ang nakalipas
Medtronic Cardiac and Vascular Taguig, Pilipinas Buong orasCareers That Change Lives · Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It's no accident - we work hard to cultivate a workforce that reflects our patients and partners. We believe ...
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Workforce Management Team Lead with signing bonus
2 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas Buong orasLooking for a new challenge Join a company where YOU matter · We are looking for awesome Workforce Management professionals who wants to join our growing # teamWorkforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · We are looking for an awes ...
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Workforce Management Team Lead/Supervisor
1 linggo ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, PilipinasLooking for a new challenge Join a company where YOU matter · We are looking for awesome Workforce Management professionals who wants to join our growing # team · Workforce Real Time Analyst · Workforce Scheduler · Workforce Manager · Workforce Team Lead · We are looking for an a ...