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    Processing Associate - Manila, Pilipinas - Willis Towers Watson

    Willis Towers Watson
    Willis Towers Watson Manila, Pilipinas

    3 araw ang nakalipas

    Willis Towers Watson background
    Buong oras Accounting /Pananalapi
    Paglalarawan

    The Role

    Must be proficient in the following activities and effectively and accurately undertake this work as requested by the Team Manager, Market Lead, or MSM:

    • Auto ID issuance
    • Midterms
    • Cert Holder Clean-Up
    • Certificate renewal
    • AID Renewal
    • New account/client set up
    • Research Issues, handle escalations and resolve basic to complex account inquires
    • Provide support to answer questions and transfer knowledge to less experienced processors

    Performance Objectives

    • Smooth communication flow between the office and the Manila team. Regular contact with Client Service
    • Managers via chat/email to ensure the activities are duly actioned within the renewal dates.
    • To ensure proactive management of queries and steps taken to manage/follow up and conclude them.
    • Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including:
    1. Quality
    2. Productivity
    3. Turnaround Time
    4. Other Client Metrics
    • Support the delivery of the agreed upon service to the client(s).
    • Provide operational/transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data.
    • Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.
    • Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s)

    The Requirements

    • Insurance Background & knowledge on Insurance related products
    • Prior experience in data interpretation, analytical or complex processes (e.g. decision making to be done, work with highly variable work inputs etc.)
    • Good working knowledge of Microsoft office is essential, particularly Word & Excel
    • Possesses a keen eye for detail
    • Excellent written and verbal communication skill
    • Strong interpersonal & team collaboration skills
    • Passionate about quality
    • Ability to work under pressure
    • Willing to work in Night Shifts as per North American hours
    • Work Experience: 1-5 years (Experience in Insurance Industry preferable)
    • Educational Qualification: Graduates & Post Graduates. (Preferred with specialized courses in Insurance Industry
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