- Auto ID issuance
- Midterms
- Cert Holder Clean-Up
- Certificate renewal
- AID Renewal
- New account/client set up
- Research Issues, handle escalations and resolve basic to complex account inquires
- Provide support to answer questions and transfer knowledge to less experienced processors
- Smooth communication flow between the office and the Manila team. Regular contact with Client Service
- Managers via chat/email to ensure the activities are duly actioned within the renewal dates.
- To ensure proactive management of queries and steps taken to manage/follow up and conclude them.
- Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including:
- Quality
- Productivity
- Turnaround Time
- Other Client Metrics
- Support the delivery of the agreed upon service to the client(s).
- Provide operational/transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data.
- Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.
- Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s)
- Insurance Background & knowledge on Insurance related products
- Prior experience in data interpretation, analytical or complex processes (e.g. decision making to be done, work with highly variable work inputs etc.)
- Good working knowledge of Microsoft office is essential, particularly Word & Excel
- Possesses a keen eye for detail
- Excellent written and verbal communication skill
- Strong interpersonal & team collaboration skills
- Passionate about quality
- Ability to work under pressure
- Willing to work in Night Shifts as per North American hours
- Work Experience: 1-5 years (Experience in Insurance Industry preferable)
- Educational Qualification: Graduates & Post Graduates. (Preferred with specialized courses in Insurance Industry
-
Processing Associate
1 araw ang nakalipas
Willis Towers Watson Manila, Pilipinas Buong orasThe Role · Must be proficient in the following activities and effectively and accurately undertake this work as requested by the Team Manager, Market Lead, or MSM: · Auto ID issuance · Midterms · Cert Holder Clean-Up · Certificate renewal · AID Renewal · New account/client set up ...
-
Assessment Processing Associate
4 araw ang nakalipas
Cambridge University Press & Assessment | Manila Manila, PilipinasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for an Assessment Processing Associate t ...
-
Business Process Associate
5 araw ang nakalipas
MEC Networks Corp. Cubao, Quezon City, Pilipinas Permanent- Ensure implementation of the internal audit program. · - Execute monthly/quarterly operational audits. · - Assist in the review of the internal audit program and contribute to process enhancements. · - Assist in the annual ISO accreditation of the company. · - Record and monito ...
-
Transaction Processing Associate
6 araw ang nakalipas
Neksjob Corporation Pasay, PilipinasTransaction Processing · Mandarin Bilingual / Transaction Processing · Salary Package: PHP /month · Location: Mandaluyong · Duties/Responsibilities: Articulates how own, team's or project's work adds value to the organization (client and/or Company). · Suggests innovative a ...
-
Process Engineer or Business Process Associate
5 araw ang nakalipas
Anytime Cleaners Pasig, PilipinasGraduate of BS in Industrial Engineer and Other Business Related Courses · At least 1 year working experience with the same position · Knows MS Visio and Any other Diagramming tools Ms office · LSSYB Certified is an advantaage ...
-
Process Engineer or Business Process Associate
6 araw ang nakalipas
Anytime Cleaners Pasig City, Pilipinas PermanentGraduate of BS in Industrial Engineer and Other Business Related CoursesAt least 1 year working experience with the same positionKnows MS Visio and Any other Diagramming tools Ms office LSSYB Certified is an advantaage ...
-
Delivery / Process Excellence - Associate Manager
5 araw ang nakalipas
Gratitude Philippines Mandaluyong, Pilipinas PermanentESPONSIBILITIES: · • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment · • Build and deliver Operational/Delivery Excellence training and coach on business e ...
-
Delivery / Process Excellence - Associate Manager
5 araw ang nakalipas
Gratitude Philippines Mandaluyong, PilipinasESPONSIBILITIES: · • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment · • Build and deliver Operational/Delivery Excellence training and coach on business e ...
-
Delivery / Process Excellence - Associate Manager - Mandaluyong
5 araw ang nakalipas
Gratitude Philippines Mandaluyong, Pilipinas PermanentRESPONSIBILITIES: · • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment · • Build and deliver Operational/Delivery Excellence training and coach on business ...
-
Delivery / Process Excellence - Associate Manager - Mandaluyong
5 araw ang nakalipas
Gratitude Philippines Mandaluyong City, PilipinasRESPONSIBILITIES: · • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment · • Build and deliver Operational/Delivery Excellence training and coach on business ...
-
Billing Controls and Process Improvement Senior Associate
18 oras ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Lead transformative business efforts as part of the Corporate Investment Banking Team · Job Summary: · The Securities Services Billing Controls and Process Improvement Associate is responsible for collaborating with leads across the Operations and Operations C ...
-
Business Analysis Manager, Sales
1 araw ang nakalipas
Equinix Manila, Pilipinas Buong orasWho are we · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...
-
Enrollment & Billing Associate
5 araw ang nakalipas
SMOOTHMOVES INC Manila, PilipinasSMOOTHMOVES INC is currently seeking an Enrollment & Billing Associate to join our team. As an Enrollment & Billing Associate, you will play a crucial role in managing and coordinating the enrollment and billing processes for our customers and clients. · In this role, you will be ...
-
Sales Associate
5 araw ang nakalipas
Philippine Nutri-Foods Corporation Manila, PilipinasAPPLY HERE: · Company Description · Philippine Nutri-Foods Corporation (PNFC) is a subsidiary of the Nutrition Center of the Philippines (NCP). NCP is a non-profit organization committed to promoting nutrition security. PNFC was established in 1977 to develop and manufacture foo ...
-
Business Support Associate – Data Integrity
1 araw ang nakalipas
Equinix Manila, Pilipinas Buong orasWho are we · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...
-
Associate Quality Assurance Engineer
1 araw ang nakalipas
Ethixbase360 Manila, Pilipinas Buong orasAre you looking for a global role in a small, fast-paced company Are you someone that is passionate about technology, particularly software testing and automation Are you a strong communicator with good attention to detail If so, we are adding to our Platform team and are keen to ...
-
Admin staff
1 araw ang nakalipas
Brealant Limited Philippines, Manila, Pilipinas Buong orasThis is an admin staff position based near to MRT Guadalupe Viejo in Makati (behind Rockwell) on Dr Jose P. Rizal Ave. In this administrative (similar to secretarial) you will communicate with customers via email, handle internal support requests from other teams, and provide adm ...
-
Actuarial Valuation Analyst
3 araw ang nakalipas
Willis Towers Watson Manila, Pilipinas Buong orasThe Role · Excellence · Prepare valuations of pension plans and retiree welfare plans for consulting offices · Respond to queries from consultants with respect to plan provisions and valuation results and resolve/escalate any problems or issues · Complete work in accordance with ...
-
Business Development Associate
4 araw ang nakalipas
Hive Health (YC S21) Manila, Pilipinas???????? Hi We're Hive Health · About Us · About the Role · As a Business Development Associate, you will drive Hive's mission of making quality healthcare accessible to more Filipinos by constantly seeking growth and strategic opportunities to close more accounts. As one of the ...
-
Associate Quality Assurance Automation Engineer
1 araw ang nakalipas
Ethixbase360 Manila, Pilipinas Buong orasAre you looking for a global role in a small, fast-paced company Are you someone that is passionate about technology, particularly software testing and automation Are you a strong communicator with good attention to detail If so, we are adding to our Platform team and are keen to ...
Processing Associate - Manila, Pilipinas - WTW
Paglalarawan
The Role
Must be proficient in the following activities and effectively and accurately undertake this work as requested by the Team Manager, Market Lead, or MSM:
Performance Objectives
The Requirements
WTW is an Equal Opportunity Employer