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    Senior Customer Advocate - Philippines, Pilipinas - Boldr

    Boldr
    Boldr Philippines, Pilipinas

    Natagpuan sa: Foundit PH A2 - 5 oras ang nakalipas

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    Buong oras
    Paglalarawan
    WHAT IS YOUR ROLE

    We are looking for a motivated and confident individual to join our amazing Customer Service team. Our Customer Support team plays a critical role in the Boldr experience, from the very beginning of their journey in helping select the perfect car seat or at the end when a loved one is trying to send a gift and tracking the order. This can be over email or chat- we go where the customer is

    WHAT WILL YOU DO
    • Engage directly with customers who contact us for a variety of topics
    • Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues
    • Follow processes and policies to best help customers and work with other teams
    • Participate in recurring shift huddles, CS Team meetings, virtual CS Team events, and one on one meetings with your manager
    • Communicate regularly with your team in slack to ensure sufficient coverage for customers and to connect with your teammates
    • Operate with understanding, active listening, patience, empathy, and kindness to customers and Team Members alike
    • Go above and beyond to 'Wow' our customers
    • Operate with a willingness to learn - share feedback, get feedback

    Requirements

    YOU HAVE...
    • 2+ years experience in a customer support role
    • You love helping people and find it rewarding to solve people's problems, then you love to proactively use that experience to make the whole service better
    • Proven ability to communicate complex technical problems in a human tone and customer-friendly language
    • Strong interpersonal skills are required to function both in a team environment and to build relationships with our customers
    • Team first mentality
    • Able to hear and implement feedback quickly
    • High attention to detail
    • Proven ability to produce high quality work consistently
    • Demonstrated sound problem solving skills
    • Strong verbal and written communication skills
    • You have dedicated quiet space with high-speed internet, and when working a shift you can focus 100% of your attention to our customers and responding to customer chats

    Benefits

    • Health Insurance
    • Training & Development
    • HMO on-day-one
    • Paid Bereavement & Family Leave
    • Maternity Leave
    • Paternity Leave
    • Paid Holidays
    • Paid Vacation Leave
    • Paid Sick Leave
    • Solo/Single Parent Leave
    • Special Leave Benefits for Women
    • Mental Health Support
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