- Fluency in both English and French is mandatory.
- Proven experience in a leadership role, preferably in a customer service or operations environment.
- Strong communication and interpersonal skills.
- Exceptional problem-solving abilities and a proactive approach to challenges.
- Ability to thrive in a fast-paced and dynamic work environment.
- NEEDS WORKING VISA 9G OR REFUGEE VISA
- Preferably someone that worked here in the philippines bpo set up
- WORK ONSITE CEBU
- 2years of relevant work experience, with a demonstrated track record of success in a leadership capacity preferrably in BPO set up
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Relocation Package
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French Bilingual Team Lead - Central Visayas, Philippines, Pilipinas - XtendOps
4 araw ang nakalipas
Paglalarawan
Start Date: May 06 , 2024
Are you a dynamic and experienced professional with a passion for leadership and fluency in both English and French We are seeking a talented individual to join our team as a French Bilingual Team Lead. As a key player in our organization, you will be responsible for leading and inspiring a team to achieve operational excellence while fostering a collaborative and inclusive work environment.
Key Responsibilities:
Team Leadership :Lead a team of CSR professionals, providing guidance, support, and mentorship.
Foster a positive team culture, encouraging collaboration and open communication.
Set clear performance expectations and provide regular feedback to team members.
Operational Excellence: Ensure efficient and effective execution of daily operations.
Monitor key performance indicators (KPIs) to drive continuous improvement.
Implement strategies to optimize workflow and enhance overall team productivity.
Client Communication: Serve as a primary point of contact for French-speaking clients.
Communicate effectively with clients to understand their needs and address inquiries.
Ensure high levels of client satisfaction through proactive engagement and problem resolution.
Training and Development: Identify training needs and develop programs to enhance team members' skills.
Provide ongoing coaching to support professional growth and career development.
Reporting and Analysis: Prepare regular reports on team performance and key metrics.
Analyze data to identify trends, opportunities, and areas for improvement.
Availability:Â
To Start ASAP
Qualifications:
Experience:
XtendOps is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Salary: 90, ,000
Benefits:
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