Handle approximately 40 inbound calls per day
Maintain 5 hours average daily talk time
Conduct structured discovery to diagnose issues
Identify root cause and determine resolution pathway
Liaise with manufacturers for warranty claims
Coordinate installers and third-party service providers
Book and schedule warranty call-outs
Accurately document cases in CRM systems
Own cases through to full resolution
Minimum 2–3 years experience in Technical Support or Customer Resolutions
Proven experience diagnosing technical or service-related issues over the phone
Experience handling inbound call volumes of at least 30 calls per day
Experience managing escalations or complaint handling
Experience supporting AU, US, or UK customers
Strong CRM documentation experience
Telecom or ISP technical support
Electrical, appliance, HVAC, or home systems support
Utilities or energy provider support
Hardware troubleshooting or equipment diagnostics
Warranty claims or service coordination
Structured and logical thinker
Strong situational judgment
Curious and investigative mindset
Calm under pressure
Professional English communication
Ownership mentality
Healthy, supportive, and professional work environment (Great Place to Work Certified for three consecutive years)
Opportunity to lead and shape HR strategy in a fast-paced, high-growth organization
Work with an innovative company delivering cutting-edge solutions across multiple industries
Collaborative, forward-thinking culture that values people, performance, and accountability
Competitive compensation with clear opportunities for career growth and leadership development
21 leave credits plus all client-based holidays
Comprehensive HMO coverage with dependent benefits
Exposure to world-class leadership from both local and international stakeholders
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L1 Technical Support Specialist - Legazpi City - PANDR
Paglalarawan
Technical Support Specialist – Solar & Battery (L1 Structured Diagnostics)
Onsite | Pandr Office, Legazpi CityAbout the Opportunity
We are establishing the Philippine support division for a leading Australian solar, battery, and heat pump retailer. This is the founding technical support team.
Within 6 months, this division will scale to 45 staff. The first five Technical Support Specialists will define the service standard, build the systems, and set the performance benchmark.
High performers will be prioritized for Senior, QA, Training, and Team Leadership roles within 6 months.
Role Overview
You will support Australian residential customers following the installation of solar systems, batteries, and heat pumps.
This role focuses on structured diagnosis, root cause analysis, and resolution ownership — not scripted responses.
Key Responsibilities
Requirements
Mandatory Experience
Applicants must have:
Mandatory Background in At Least One of the Following
Core Capabilities
Benefits
Why Join Us?
-
Quoting & Production Support Specialist
Para lamang sa mga rehistradong miyembro Legazpi
-
Recruitment Associate
Para lamang sa mga rehistradong miyembro Legazpi, Albay
-
Mall Operations Specialist
Para lamang sa mga rehistradong miyembro Legazpi, Albay
-
Client Services Specialist
Para lamang sa mga rehistradong miyembro Legazpi, Albay
-
Business Assistant
Para lamang sa mga rehistradong miyembro Legaspi, Bicol Region
-
Fresh Operations Specialist
Para lamang sa mga rehistradong miyembro Legazpi, Albay
-
Virtual Lead Generation Specialist
Para lamang sa mga rehistradong miyembro Legazpi, Albay
-
Data Analytics and Automation Specialist
Para lamang sa mga rehistradong miyembro Legazpi, Albay
-
Business Assistant
PANDR- Legazpi City
-
Sales Engineer/Specialist
Para lamang sa mga rehistradong miyembro Legazpi, Albay
-
Travel Sales Consultant
Para lamang sa mga rehistradong miyembro Legazpi, Albay
-
cadd drafting mapping graphic design specialist
Para lamang sa mga rehistradong miyembro Legazpi, Albay
-
Accounting Admin
PANDR- Legazpi City
-
Influencer Outreach Specialist
PANDR- Legazpi City
-
SEO Specialist
PANDR- Legazpi City
-
Customer Support
PANDR- Legazpi City
-
Social Media and Content Specialist
PANDR- Legazpi City
-
Digital Marketing
PANDR- Legazpi City
-
Employee Services Associate
Para lamang sa mga rehistradong miyembro Legazpi
-
Fresh Operations Specialist
Para lamang sa mga rehistradong miyembro Legazpi