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    Front Office Agent - Philippines, Pilipinas - The Excelsior Hotel

    The Excelsior Hotel
    The Excelsior Hotel Philippines, Pilipinas

    5 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Duties and Responsibilities
    • Greet guests and check them into their rooms, ensuring that all required information is collected and entered into the hotel's computer system
    • Handle cash and credit card transactions, and balance the cash drawer at the end of each shift
    • Manage guest reservations, ensuring that all rooms are properly assigned and that any changes to reservations are communicated to guests
    • Answer guest inquiries and complaints promptly and professionally, escalating any issues to the appropriate manager as needed
    • Communicate with housekeeping staff to ensure that rooms are cleaned and ready for new guests in a timely manner
    • Maintain knowledge of hotel amenities, local attractions, and restaurants to assist guests with their needs

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