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Customer Journey Expert
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Data Journey Expert
Natagpuan sa: beBee S2 PH - 2 araw ang nakalipas
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Customer Journey Expert
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
ING Makati, Pilipinas Buong orasDesigns and tracks customer journeys and creates and delivers relevant products and pricing, marketing and/or channel strategies, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, ...
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Customer Journey Expert
Natagpuan sa: beBee S2 PH - 5 araw ang nakalipas
ING Makati, Pilipinas Buong orasWant to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don't hesitate to apply · You contribute to the ING One Agile Way of Working and safeguard the Orange Code. · Own a master or bachelor's degree ...
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Customer Journey Design Expert
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
DITO Telecommunity Corporation Philippines, Taguig, Pilipinas Buong orasOverview · DITO Telecommunity is looking for a highly creative and collaborative Customer Journey Design Expert to join the Digital Team. · As Customer Journey Design Expert, you will lead the development of effective, innovative, and enjoyable digital experience designs for the ...
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Business Analyst
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
ING Makati, Pilipinas Buong orasAs a Customer Journey Expert (CJE) assigned in the Lending Tribe, you will contribute to the overall strategy by ensuring that data is readily available in real-time for clients, colleagues and regulators. You will drive and potentially lead projects using your experience as a bu ...
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Business Analyst
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
ING Makati, Pilipinas Buong orasAs a Customer Journey Expert (CJE) in the Lending Tribe, you will contribute to the overall strategy by ensuring that data is readily available in real-time for clients, colleagues and regulators. You will drive and potentially lead projects using your experience as a business/da ...
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Business Analyst
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
ING Makati, Pilipinas Buong orasAs a Customer Journey Expert (CJE) in the Client servicing & reporting area, you will contribute to the overall strategy by ensuring that data is readily available in real-time for clients, colleagues and regulators. You will drive and potentially lead projects using your experie ...
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Business Analyst
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
ING Makati, Pilipinas Buong orasTribe KYC Services NL is looking for an eager business process analysts, that can help us making our KYC processes more compliant, efficient and customer friendly. · About the Tribe KYC Services KYC Services aims to minimize the risk of ING becoming involved in money laundering, ...
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Business Analyst
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
ING Makati, Pilipinas Buong orasRoles and responsibilitiesAs a Business Process Analyst (also known as Customer Journey Expert) you are part of the Product Group – within the NL Services Tribe (Customer Due Diligence). The product team consists of 3 multidisciplinary squads of 6 to 15 people, both Business Proc ...
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SAP Basis Engineer
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
ING Makati, Pilipinas Buong orasING WB Cash And Liquidity Management tribe is currently developing scalable, resilient, real time banking processes which will empower ING digital treasurers customer to manage their key cash management tasks.We are looking for a motivated, self-managed SAP Basis engineer who wil ...
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International Business Integration Lead, Vice President
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
JPMorgan Chase Bank, N.A. Makati, PilipinasJob Description : · Embark on a rewarding career journey asan International Business Integration Lead, Vice President. This critical rolewill give you the opportunity to develop and influence the strategic approach for the FROSCH International business.You will be part of a globa ...
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Customer Success Specialist
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Shell Business Operations - Manila Makati, PilipinasShell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, a ...
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Business Analyst
Natagpuan sa: beBee S2 PH - 3 araw ang nakalipas
ING Makati, Pilipinas Buong orasTribe KYC Services NL is looking for an eager business process analysts, that can help us making our KYC processes more compliant, efficient and customer friendly.About the Tribe KYC Services KYC Services aims to minimize the risk of ING becoming involved in money laundering, ter ...
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Business Analyst
Natagpuan sa: beBee S2 PH - 3 araw ang nakalipas
ING Makati, Pilipinas Buong orasAbout the Tribe KYC Services KYC Services aims to minimize the risk of ING becoming involved in money laundering, terrorist financing or other reputational risks. This includes customer onboarding, periodic and event driven reviews, name screening, pre-transaction screening, pos ...
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CDD Retail Cluster Lead
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
ING Makati, Pilipinas Buong orasThe Global Financial Crime & Fraud Prevention organisation is comprised of all Financial Crime related capabilities like Customer Due Diligence, Transaction Monitoring, Screening, Quality Control, Remediation, and Delivery Tribe; Client Tax Services and Fraud Prevention. The orga ...
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T-Crew EDI Specialist
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Shell Business Operations - Manila Makati, PilipinasPrincipal Accountabilities: · The EDI Specialist will be responsible for delivery of EDI and eCommerce technologies for Customer Operations. This will include: · Onboarding new customers into the EDI platform. · Implementation of minor and major adjustments in the form of Change ...
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IT Business Analyst
Natagpuan sa: beBee S2 PH - 4 oras ang nakalipas
ING Makati, Pilipinas Buong orasDesigns and tracks customer journeys and creates and delivers relevant products and pricing, marketing and/or channel strategies, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, ...
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T-Crew Scrum Specialist
Natagpuan sa: Talent PH S2 - 1 araw ang nakalipas
Shell Business Operations - Manila Makati, Pilipinas Buong orasPrincipal Accountabilities: · This role that will strongly leverage the use of current project management structures and the new Agile ways of working. As such T-Crew members will be accountable for: · As a process expert will be part of different kaizen groups to identify curren ...
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Business Engineer
Natagpuan sa: beBee S2 PH - 5 araw ang nakalipas
ING Makati, Pilipinas Buong orasBusiness Engineer XLINQ · At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organizations to realize their own vision for a better future. Join ...
Customer Journey Expert - Makati, Pilipinas - ING
Paglalarawan
Data Products Customer Journey Expert for KYC DBNL
ING is looking to recruit a Customer Journey Expert for Data & Analytics
Purpose
Do you want to play an essential role in ensuring the good reputation of ING, and be in the first line of
defense against money laundering and terrorist financing? Currently we are looking for a Customer Journey Expert
within the Data & Analytics Department in ING Hubs Philippines.
You will be involved with the development of state-of-the-art solutions on socially relevant topics such as Anti-
Money Laundering, Counter Terrorism Financing, Fraud, Sanctions, and their global implementation across 20+
countries, affecting 36 million ING customers. Through this we will be able to deliver our customers an optimal KYC
experience whilst remaining compliant and in control of our risks and processes on a global scale. You will be in
contact with market leading vendors and thought leaders in their respective domains. As such, you will be working
with many colleagues from different disciplines, geographies, and backgrounds.
Job Profile
As a Customer Journey Expert, you will help the DBNL KYC area towards its mission to drive higher quality and
more efficient KYC monitoring and reviews for its consumers via advanced analytics products and services. You will
support key data management initiatives related to development of data flows across different systems, aiming to
provide one customer perspective and bring in efficiencies by supporting integrated monitoring.
You will also support the definition and follow up on the milestones of the data roadmaps for these products and
systems in line with the global policies followed by ING.
As a Data Products - Customer Journey Expert you:
• You help ING prevent Money Laundering and Financial Crimes globally.
• You solve complex challenges and take decisions based on data and facts.
• You gather and analyze business requirements and design data solution for the journeys.
• You are capable in designing user-centric data solutions in an end-to-end context covering all functional
and non-functional aspects in close collaboration with multiple teams, including IT dependencies.
• You stimulate cross-border interaction and coordinate the contribution of supporting teams (such as data
management, global analytics, compliance, process owners, etc)
• You identify epics, features of the relevant squads, and clarify the definition done (DoD) together with the
Product Lead
• You give and ask for constructive feedback.
• You ensure compliance with ING's policies and standards.
You might be the one that we are looking for if:
• You have a minimum bachelor's degree (IT, Engineering, Mathematics or Economics/Business).
• You have a minimum of 3+ years of working experience in IT process and/or software/technical
implementations.
• You have experience with data management (functional data specifications, data flows, data integration,
data mapping, data quality, data governance)
• You have knowledge of SQL (Structured Query Language).
• You have awareness on basic KYC concepts (experience within the areas of Financial Economic Crime, Anti
Money Laundering or Compliance is a plus)
• You are an energetic & approachable professional.
• You focus on delivery through collaboration, ability to bring people together to work towards the same
purpose.
• You take responsibility, steer strategy and realizations based on facts and data, managerial courage to ask
questions and make decisions.
• You can easily "switch context" – so you are able to drive multiple (and distinct) topics during the day
within an Agile environment where change is constant.
• You are a strong analytical and abstract thinker.
• You have strong communication, presentation, networking and influencing skills.
• You are passionate for learning and knows to ask the right questions in coming up with business
requirements.
• You are articulate – fluent in English (speaking and writing) and can communicate effectively across
persons with different skillsets and seniority levels.
• You are a team player – eager to learn and can coach others.
• You share and adhere to the ING values of honesty, prudence, and responsibility