Head of Customer Experience - Mandaluyong, National Capital Region

The CX Manager serves as the strategic link between customer feedback and organizational change. · This role is responsible for the end-to-end design and rollout of relational and transactional NPS programs, · working closely with department heads to convert qualitative feedback ...

The CX Manager serves as the strategic link between customer feedback and organizational change.This role is responsible for the end-to-end design and rollout of relational and transactional NPS programs, · working closely with department heads to convert qualitative feedback int ...

+Job summary · This role includes delivering a seamless and professional customer experience while adhering to company protocols. · Manage customer interactions across multiple channels. · Handle account-related queries. · Process transaction support. · ...

The CX Manager serves as the strategic link between customer feedback and organizational change. This role is responsible for the end-to-end design and rollout of relational and transactional NPS programs. ...

The CX Manager serves as the strategic link between customer feedback and organizational change. This role is responsible for the end-to-end design and rollout of relational and transactional NPS programs, · Design an NPS methodology specifically for the B2B Telco industry contex ...

The RISE mission is to Accelerate Internet for the Philippines we do this by focusing on the overall customer experience providing excellent internet services while creating a positive impact on our partners and their industries. · ...

· Confers with customers to provide information about products and services. · Keep records of customer interactions and transactions. ...

We are on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. The CX Manager serves as the strategic link between customer feedback and organizational change., · ...

This role includes delivering a seamless and professional customer experience while adhering to company protocols and maintaining a best-in-class experience. · ...

+The CX Manager serves as the strategic link between customer feedback and organizational change. · + · +Design an NPS methodology specifically for the B2B Telco industry context, · Analyze qualitative feedback to identify root causes of friction in the B2B customer journey (e.g. ...

Confers with the customers by telephone, email, in person to provide information about products and services. · Keeps records of customers interactions and transactions, · recording details of inquiries, complaints and comments, · as well as actions taken. ...

Act as the primary contact to resolve customer issues via phone, email, chat, or social media. Collect and analyze customer feedback to improve the customer journey. · ...

We are looking for a customer experience trainor who will coach and develop front-of-house teams for Cooper's Coffee Haus. · The role ensures that baristas, servers, cashiers and operations staff consistently deliver excellent customer service.Train and mentor FOH staff on servic ...

Leads the Customer Experience Team within the bounds of company policies and practices with the objective to promote No. 1 Customer Satisfaction and loyalty. · Capter Journey ManagementCustome Experience Strategy and LeadershipCuster Relations Operations ...

We are looking for a Customer Experience Trainor who will coach and develop front-of-house teams for Cooper's Coffee Haus. The role ensures that baristas, servers, cashiers, and operations staff consistently deliver excellent customer service. · Train and mentor FOH staff on serv ...

We are seeking a talented Customer Experience Specialist (Non-voice) to join our dynamic team in Eastwood, Quezon City Metro Manila. · This full-time position is a crucial part of our customer service operations, focused on delivering exceptional non-voice support to our clients ...

+Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme · +Provide professional, courteous, and prompt responses to all customer contacts. · Promote loyalty programs, current promotions, and marketing campaig ...

This is a full-time office-based role located in Eastwood Quezon City Metro Manila. As a Customer Experience Specialist Non-voice you will be responsible for providing exceptional customer service and support to our clients through various non-voice channels such as email chat an ...

We re hiring Customer Experience Support Enterprise Government Work Where People Matter At Tech Mahindra Philippines we re more than just a BPO we re a Certified Great Place to Work where your growth and well being come first With thriving hubs in Cebu and Manila we re helping pe ...

We are committed to providing a positive and supportive work environment where all staff can thrive. · ...