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    Team Lead - Philippines, Pilipinas - SAIGE Solutions, Inc.

    SAIGE Solutions, Inc.
    SAIGE Solutions, Inc. Philippines, Pilipinas

    Natagpuan sa: Foundit PH A2 - 14 oras ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Qualifications

    • At least two (2) years TL experience handling an Insurance account in a BPO company
    • 6-8 years overall BPO experience
    • Must be willing work in Alabang
    • Amenable with shifting schedule

    Responsibilities

    • Monitor individual and team productivity and quality, providing feedback to management.
    • Provide daily coaching and feedback to staff, identifying improvement opportunities.
    • Collaborate with Contact Center management to create action plans for improvement.
    • Complete skill certifications and coordinate training for new hires.
    • Promote teamwork, cross-training, and process improvement.
    • Demonstrate mastery of equipment and ensure adherence to health and safety procedures.
    • Perform personnel tasks such as time reporting, performance reviews, and coaching.
    • Participate in the hiring process and meet quality and productivity requirements.
    • Contribute to special projects and perform assigned duties as needed.
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    Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas

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