- Overall responsibility is to ensure team success by implementing and monitoring individual and team objectives and targets while ensuring client satisfaction and that company policies and procedures are adhered to
- Works with Operations Manager and Service Delivery Managers to ensure client service levels are met or exceeded
- Monitors team performance and productivity, all areas of performance metrics, and identify opportunities for development to ensure that standards are met across the board
- Receives and tracks to completion any escalated inquiries and accurately denotes such questions into the tracking system, determining the most effective method of resolution
- Lead the resolution for escalated and complex issues raised by the client or internally by business partners
- Oversight and coordination of the day-to-day activities of the payroll department
- Meeting taxation and other legislative and statutory obligations through ensuring effective processing and preparation of returns, related reports, forms, and other documentation as requested
- Ensuring that payroll and associated systems provide timely and accurate management reports, both routine and ad hoc
- Maintaining and leading the completion of key processes (e.g., FBT, salary packaging, end of the year, and audit processes)
- Keeping up to date with legislative and award changes that may impact the operation of the payroll
- Ensure all calendar activities and reporting requirements are met. Responsible for ensuring that service level agreement is met.
- Acts as a single point of contact for general queries raised regarding country payroll administration (e.g., Issue resolution, audits).
- Responsible for coordinating with Payroll SMEs for legal change management, business process changes management, and Document Management.
- Supports teams in performing Root Cause Analysis (RCA) to escalated issues and generates an appropriate and effective solution to satisfy the client
- Deals with highly complex Payroll cases that require an advanced level of expertise
- Monitors, implements, and cascades legislation/process changes in Payroll processes to ensure accuracy and compliance
- Performs review/validations for any SOC country payroll transactions processed by the Team.
- Leading or participating in the review of payroll systems, software, and processes to improve efficiency, functionality, and flexibility
- Analyzing data to identify areas of risk and trends designed to improve the management of the clients' payrolls
- Conducts a regular meeting with Payroll SMEs to improve program performance, metrics, and profitability and discuss projects and company updates.
- Staff administration, including holiday and sickness tracking. Monitoring of staff timesheets time in lieu and holidays.
- Ensure that business control guidelines are followed and implemented by payroll officer/admin officer for their respective process area.
- People management, i.e., Personal Business Commitment preparation, rating feedback, salary communication, training, etc.
- Perform general administration approval, e.g., expenses, leave, system access, etc.
- Plan and organize monthly activities for the team. This requires teaming/collaboration with other teams that impact payroll administration.
- Client interface for any high-priority issues and or/ escalations of the Team.
- Identify opportunity areas, design new processes, and implement new/improved solutions to improve results and increase productivity.
- Educate and train team members for their process area and ensure a backup system is in place.
- Reviews process documentation to ensure that all processes/activities performed by the Team are synced with the process's actual execution.
- Bachelor's degree, preferably in Finance, Human Resources, Business, Economics, or any other related field.
- Skilled in managing the full payroll function with at least five years of experience in a medium to large size organization.
- At least three years supervisory or managerial role
- Skilled in the evaluation and analyzing payroll activities and practice methods.
- Practical application in computerized payroll systems, preferably SAP Knowledge and experience
- Understand, interpret, and apply relevant awards/legislation.
- Ability to take corrective action to ensure payroll information is accurately recorded.
- Ability to maintain strict confidentiality.
- Ability to coach and motivate team members.
- Has an eye for process improvement. Able to simplify processes and implement changes on the team.
- Practical application in computerized payroll systems, preferably SAP Knowledge and experience.
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Payroll Team Lead - Philippines, Pilipinas - Alight Solutions
4 araw ang nakalipas
Paglalarawan
Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to 'Be Alight.'
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at
PAYROLL TEAM LEAD
Role Summary:
The Payroll Team Leader heads a team of payroll officers who deliver Payroll services to the Alight business, which is of the highest quality, is legislatively compliant, and fulfills internal and external audit requirements.
This includes providing responsive and professional service to internal and external stakeholders thru the defined service level agreements and statutory requirements.
Job Description:
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and 'Top 100 Company for Remote Jobs' 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, statutory retirement , vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Philippines) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
