- Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers
- Ensure preventive maintenance order list is well prepared weekly
- Maintain Utilization monthly report for Service Engineers
- Ensure service quotations, contracts are well managed
- Maintain new installation in systems
- Maintain surveys' sending in/out on time
- Coordinate and communicate with Service Engineers and other business support function for post installation operation (system entry and invoicing)
- Monitor and Send tools for calibration
- Ensure data entry accuracy and updated sales shared folder while performing sales order processing in CRMCoordinate with logistics to ensure delivery deadlines can be met (deliveries, procurement, loan processes, returns)
- Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check, etc).
- Conduct training/refresher courses on systems and database tools to Sales Team and Service Engineers as necessary
- Act as the 1st level key user for system and database tools and keep up-to-date with new features/latest trends
- Ensure all local demo loan are updated in system and assist with oversea demo loan
- Ensure all spare part inventory are well tracked and tools inventory are calibrated on time
- Work with quality control, sales, service team to assist recall project for product and spare parts
- Work with Business support team in write-off process and payment issue with customer
- Bachelor's Degree in Business Administration, Marketing, Supply Chain or any related fields
- 5 years work experience with experience in handling Order/Service Processing and Administration as well as Customer Service
- Must have experience with service administration and SAP software
- With Basic knowledge of logistics and sales/order administration
- Excellent interpersonal and customer service skills
- Excellent communication skills; Good command of spoken & written English
- Good team player and able to multitask under tight timelines
- Proficiency in Microsoft Office (Word, Excel, Powerpoint); computer-literate and must be knowledgeable/experienced on SAP software
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Administrative Services
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Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · Schedule Management · Responsible for managing the calendar of the Executive which includes scheduling/declining meetings, setting-up agenda, logistics and peripherals needed for the meeting. · Travel, Guest Support · Plans the travel of the executive. Itineraries, ...
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MicroSourcing Quezon City, Philippines, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · A Service Administrator is expected to: · Job Setup from Plumbing/Electrical inboxesApprox 700 jobs per month 50 hours/month. · ...
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Conduent Business Services Philippines, Inc. Pasay City, Pilipinas OTHER· Job Track Description: · Performs business support or technical work, using data organizing and coordination skills. · Performs tasks based on established procedures. · In some areas, requires vocational training, certifications, licensures, or equivalent experience. · General ...
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IBM Solutions Delivery Quezon City, Philippines, Pilipinas Buong orasIntroduction · The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their ...
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HedgeServ Philippines, Manila, Pilipinas Buong orasYour Role · As an Investor Services Senior Admin you will be responsible for the execution of challenging tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supportive supervision and guidance ...
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Metrobank Taguig, Philippines, Pilipinas Buong orasThe Middleware Administrator designs, builds and evaluates Middleware components, as required for a business project(s). Collaborates and coordinates closely with other Infrastructure and project team members to gather and consolidate all their middleware requirements and expecta ...
Sales and Service Administrator - Taguig, Pilipinas - Monroe Consulting Phils., Inc.
Paglalarawan
Monroe Consulting Group is recruiting a Sales & Services Administrator on behalf of a multinational medical devices company. The role will directly report to the National Sales Manager and will be based in BGC, Taguig w/ onsite work setup (Mon-Fri).Key Responsibilities:
Qualifications: