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    Sales & Service Administrator - City of Taguig, Pilipinas - Monroe Consulting Group

    Monroe Consulting Group
    Monroe Consulting Group City of Taguig, Pilipinas

    2 linggo ang nakalipas

    Monroe Consulting Group background
    Paglalarawan

    Monroe Consulting Group is recruiting a Sales & Services Administrator on behalf of a multinational medical devices company. The role will directly report to the National Sales Manager and will be based in BGC, Taguig w/ onsite work setup (Mon-Fri).


    Key Responsibilities:

      • Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers
      • Ensure preventive maintenance order list is well prepared weekly; maintain Utilization monthly report for Service Engineers
      • Ensure service quotations, contracts are well managed
      • Maintain new installation in systems; maintain surveys' sending in/out on time
      • Coordinate and communicate with Service Engineers and other business support function for post installation operation (system entry and invoicing)
      • Monitor and Send tools for calibration
      • Ensure data entry accuracy and updated sales shared folder while performing sales order processing in CRM
      • Coordinate with logistics to ensure delivery deadlines can be met (deliveries, procurement, loan processes, returns)
      • Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check, etc).
      • Conduct training/refresher courses on systems and database tools to Sales Team and Service Engineers as necessary
      • Act as the 1st level key user for system and database tools and keep up-to-date with new features/latest trends
      • Ensure all local demo loan are updated in system and assist with oversea demo loan
      • Ensure all spare part inventory are well tracked and tools inventory are calibrated on time
      • Work with quality control, sales, service team to assist recall project for product and spare parts
      • Work with Business support team in write-off process and payment issue with customer


    Qualifications:

    • Bachelor's Degree in Business Administration, Marketing, Supply Chain or any related fields
    • 5 years work experience with experience in handling Order/Service Processing and Administration as well as Customer Service
    • Must have experience with service administration and SAP software
    • With Basic knowledge of logistics and sales/order administration
    • Excellent interpersonal and customer service skills
    • Excellent communication skills; Good command of spoken & written English
    • Good team player and able to multitask under tight timelines
    • Process improvement driver -- ability to take initiative and suggest improvement
    • Proficiency in Microsoft Office (Word, Excel, Powerpoint); computer-literate and must be knowledgeable/experienced on SAP software
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