- Providing high level of customer service to Member via phone
- Thoroughly research and reply to Member requests with high sense of urgency and professionalism
- Continually exceed Member expectations
- Ability to troubleshoot and communicate across multiple platforms
- Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction
- Meet or exceed KPI's including time to first response, customer satisfaction scores, etc.
- 3+ years of customer service or similar experience
- Excellent written and oral communication
- This is an extremely fast paced role and requires you to be able to adapt to changes quickly
- Polite and professional conduct, excellent interpersonal skills
- Proactive attitude with an ability to creatively solve problems quickly
- Independent, excellent time management and organizational skills
- Willing to support other teams when needed
- Confident, with the ability to prioritize and meet deadlines working under pressure
- Computer and Technology savvy
- Nightshift 10pm - 7am Manila Time (Saturday - Wednesday)
- Weekend shift will be on Homebased arrangements
- SM NORTH EDSA
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Datamatics Careers- Philippines Pasig, PilipinasThe Client Services Specialist is responsible for daily operational tasks relating to the administration and implementation of Credentialing Examinations for clients, as well as assisting department directors and leadership with projects and deliverables related to specific clien ...
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Gratitude Philippines Pasig, PilipinasCompleted at least 1 year in college · -Airline experience of at least 6 months · -Required to have experience using GDS or reservations and ticketing tools. (Web-based tools or the website of the account is not considered). · -Customer Service Experience of at least 1 year (incl ...
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CPI Outsourcing Pasig, Pilipinas PermanentJOB DESCRIPTION: Responsible for the end-to-end payroll and/or timekeeping process of assigned account/s. · SPECIFICATIONS: · • Graduate of any business-related or IT-related course · • Must have basic to advance knowledge in MS Excel · • Must have basic to advance knowledge in S ...
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Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
zendesk Manila, PilipinasJob Description · Who we're looking for · Love helping people build better relationships and passionate about delivering excellent service and believe that there's a better way to scale and grow a business We have just the role for you Zendesk is looking for a People Services Spe ...
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Natagpuan sa: Talent PH A C2 - 3 oras ang nakalipas
KDCI Pasig, Pilipinas PermanentJob Summary: · KDCI Outsourcing is seeking a dynamic and detail-oriented Customer Service Operations Specialist to join our team. The ideal · candidate will be responsible for overseeing and optimizing customer service operations to ensure exceptional customer · experiences. Yo ...
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IT Service Delivery Specialist
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weSource Management Consultancy Firm Makati, PilipinasThe Service Delivery Specialist role acts as the first line of contact with our clients and end-users across the globe and provides the most user facing aspect of our business and works to resolve all issues both proactively and reactively. This role requires a general understand ...
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Customer Service Specialist- International Airline Account
Natagpuan sa: Talent PH A C2 - 5 araw ang nakalipas
Gratitude Philippines Pasig, Pilipinas PermanentCompleted at least 1 year in college-Airline experience of at least 6 months-Required to have experience using GDS or reservations and ticketing tools. (Web-based tools or the website of the account is not considered).-Customer Service Experience of at least 1 year (including the ...
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People Services Specialist
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
zendesk Taguig, Pilipinas Buong orasJob Description · Who we're looking for · Love helping people build better relationships and passionate about delivering great service Believe that there's a better way to scale and grow a business We have just the role for you. · Zendesk is looking for a People Services Speciali ...
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Loan Servicing Specialist
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GBSS (Galilee Business Support Services) Taguig, PilipinasSummary: · The purpose of the role is to service a portfolio of existing home loan customers with everyday queries and requests for their home loans whilst providing 'best in class' service. · Detailed Job Description: · Answering incoming calls and responding to e-mail inquiri ...
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Technical Services Specialist
Natagpuan sa: beBee S2 PH - 1 araw ang nakalipas
Abbott Laboratories Taguig City, Pilipinas OTHERAPAC Technical Support is one of several Technical Support Groups that has been strategically placed around the globe. APAC deals with complaints and enquiries on product distributed by Abbott ARDx in the Asia Pacific Region. The role provides first line technical support to end ...
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Customer Service Specialist
Natagpuan sa: beBee S2 PH - 4 araw ang nakalipas
Yara International Taguig, PilipinasAbout the Unit · Our purpose · Our founders faced and overcame the greatest food challenge of their time. With collaboration and curiosity, they helped save the lives of millions. Since then, we have continuously developed solutions that improve and increase global food productio ...
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Natagpuan sa: Foundit PH A2 - 23 oras ang nakalipas
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Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
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Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
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Full Time Member Services Specialist - Quezon City, Pilipinas - Outsourced
Paglalarawan
Job SummaryWe are seeking an skilled and customer-focused individual to join us as a Member Services Specialist
Job Description
In this role, you will be required to provide a high-touch, personable, and informed experience for our Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research and problem solving.
Responsibilities
By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
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