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    Client Success Manager - Davao City, Pilipinas - Hawodtechsolutions

    Hawodtechsolutions
    Hawodtechsolutions Davao City, Pilipinas

    Natagpuan sa: Foundit PH A2 - 7 oras ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan

    Job Description:

    Client Success/Account Managers are responsible for overseeing the overall performance of the team - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every numbers they can.
    Qualifications:
    • Experience of at least three (3) years as a Supervisor or Manager for a company in a similar role.
    • Experience in account and client relationship management, preferably in a BPO setting.
    • Possesses a Bachelor's degree in any field.
    • Excellent communications skills.
    • Amenable to work in an office-based setup.
    • Sales/Marketing experience is a plus but not required

    Responsibilities:
    • Responsible for maintaining and strengthening relationships with clients assigned to him/ her through consistent customer contact.
    • Regularly updates clients on account status and other immediate concerns that arise during the campaign.
    • Minimizes client attrition by renewing service contracts.
    • Identifies potential client concerns and proactively resolves them.
    • Upsell clients on other products and services offered by the company
    • Makes sure that the client`s quota and needs are met within the specified time frame agreed upon in the contract
    • Responsible for keeping the production leader updated with any changes or feedback coming from the client.
    • Performs other tasks assigned by the Group Leader or the CEO
    • Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO.

    Required Skills:

    HIMCampaignsreportingMarketingSalesManagement

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