Trabaho
>
Cebu City

    Customer Success Specialist - Philippines, Cebu City, Pilipinas - Booth & Partners

    Booth & Partners
    Booth & Partners Philippines, Cebu City, Pilipinas

    4 araw ang nakalipas

    Booth & Partners background
    Buong oras Teknolohiya/Internet
    Paglalarawan

    Job Description


    About the Client:

    At G-Plans and FuturHealth, their Customer Service Team is dedicated to delivering an unparalleled experience to their valued customers. Their mission is to embody excellence in service by providing swift, efficient, and comprehensive solutions. They strive to be the beacon of reliability, ensuring that every customer interaction is characterized by clarity, empathy, and expertise.

    Their goal is not only to meet but exceed customer expectations by resolving their queries, concerns, and issues on the very first call while working with their provider network to solve all customer requests/issues.

    Job Summary:

    We are seeking sophisticated customer support agents who are committed to delivering exceptional service and making a meaningful impact.

    Responsibilities:
    • Manage large amounts of incoming phone calls, chats, and emails.
    • Identify and assess customers' needs to achieve satisfaction
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service team targets and call-handling quotas
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Cross-communicate between OpenLoop to obtain specific information about customers' labs, medication status, visit status, etc.
    • Ability to understand what teams handle what issues and accurately communicate issues/problems/questions to get the correct information to assist patients.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure the resolution
    • Follow communication procedures, guidelines, and policies
    • Assist patients in understanding payment structures, including medication costs, subscription fees, and any associated expenses.
    • Collect payments securely and efficiently, adhering to established payment processing procedures.
    • Coordinate and schedule appointments for patients with healthcare providers or program specialists as needed.
    • Ensure that appointments are scheduled on time and accommodate patients' preferences to the best extent possible.
    • Proficiency in understanding all programs and extensions used.
    • Strong organizational skills and attention to detail to ensure accurate and efficient information about a patient's journey.


    Requirements

    • Experience as a Customer Support Specialist
    • Experience answering calls, chats, and emails
    • Multi-tasking abilities
    • Fast learner and able to keep up with any updates/changes that happen throughout the week or month.
    • Excellent communication and problem-solving skills
    • Familiarity with the weight loss industry is a plus


    Benefits

    WHAT WE OFFER:
    Great Place to Work-Certified Company
    Premium HMO
    Holistic employee experience
    Rewards and incentives
    Monthly engagement activities
    Career advancement opportunities
    Paid referral program
  • Booth & Partners

    Customer Success Specialist

    1 linggo ang nakalipas

    Booth & Partners Cebu City, Pilipinas

    Job Description · About the Client: · At G-Plans and FuturHealth, their Customer Service Team is dedicated to delivering an unparalleled experience to their valued customers. Their mission is to embody excellence in service by providing swift, efficient, and comprehensive solutio ...

  • BSA Solutions Careers

    Customer Success Support Specialist

    2 linggo ang nakalipas

    BSA Solutions Careers Central Visayas, Pilipinas

    About Us · BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of succe ...

  • Wise Immigration and Study Services Inc.

    Leads Specialist

    1 linggo ang nakalipas

    Wise Immigration and Study Services Inc. Cebu City, Pilipinas Buong oras

    Job Title: Leads SpecialistJob Description:We are seeking a highly motivated and results-driven Leads Specialist to join our dynamic marketing team. As a Leads Specialist, you will play a crucial role in generating and nurturing leads to drive business growth. You will be respons ...

  • Booth & Partners

    Senior Team Leader

    4 araw ang nakalipas

    Booth & Partners Philippines, Cebu City, Pilipinas Buong oras

    Job Description · About the client: · At G-Plans and FuturHealth, our Customer Service Team is dedicated to delivering an unparalleled experience to our valued customers. Our mission is to embody excellence in service by providing swift, efficient, and comprehensive solutions. We ...

  • GHD Group

    Cybersecurity Solutions Specialist

    4 araw ang nakalipas

    GHD Group Cebu City, Central Visayas, Pilipinas Buong oras

    JOB DESCRIPTION · At GHD, we don't just believe in the power of commitment, we live and breathe it every day. · That's why we pledge to empower all of our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, w ...

  • Open Look Business Solutions Inc

    Lead Generation Specialist

    1 linggo ang nakalipas

    Open Look Business Solutions Inc Cebu City, Pilipinas

    As a Lead Generation Specialist, your primary responsibility will be to identify and generate leads for our organization. You will employ various strategies and techniques to engage potential customers and nurture them through the sales pipeline. Working closely with the sales an ...

  • Open Look Business Solutions Inc

    Digital Marketing Specialist

    1 linggo ang nakalipas

    Open Look Business Solutions Inc Cebu City, Pilipinas

    Job Summary:We are seeking a skilled Digital Marketing Specialist to join our team. The ideal candidate will be responsible for developing and implementing digital marketing strategies to drive online traffic to our website, increase brand awareness, and generate leads and conver ...

  • Synchrony

    Manager, Learning Delivery

    5 araw ang nakalipas

    Synchrony Cebu City, Pilipinas OTHER

    Job Description: · What You'll Accomplish as a Learning Delivery Manager: · You will lead a team of learning engagement specialists and drive a culture of continuous improvement by engaging and understanding the needs of your team and your business partners. In this position, you ...

  • Dover Corporation

    Specialist, Performance Management

    24 minuto ang nakalipas

    Dover Corporation Cebu City, Pilipinas Buong oras

    POSITION SUMMARY: · DBS is looking for a talented business analyst to join our Business Transformation team as we make the shift to a process ownership model, focused on driving process improvements and automation globally. Reporting to the DBS Performance Management & Data Analy ...

  • Proweaver, Inc.

    QC Specialist

    20 minuto ang nakalipas

    Proweaver, Inc. Talisay City, Pilipinas Buong oras

    A QC Specialist is primarily responsible for providing administrative support while preserving the accuracy and quality of the processes, documents, and deliverables. The position plays a crucial role in maintaining high standards and ensuring that the work meets established guid ...

  • Boundless Immigration

    Data Review Specialist

    1 linggo ang nakalipas

    Boundless Immigration Central Visayas, Pilipinas Buong oras

    Functionality: CSO, Business; Case Production Specialist I · At Boundless | RapidVisa Phils. Inc. · Cebu, Philippines (On-site) · About Boundless Immigration · We're a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. im ...

  • MyPortalâ?¢ Marketing

    Paid Media Specialist/SEM Specialist/Google Ads Specialist

    4 araw ang nakalipas

    MyPortalâ?¢ Marketing Philippines, Central Visayas, Pilipinas Buong oras

    Job Title: Paid Media Specialist/SEM Specialist/Google Ads Specialist · Job Overview · As a Paid Media Specialist/SEM Specialist/Google Ads Specialist, you play a pivotal role in our team, overseeing and enhancing Google Ads campaigns for our diverse clientele. Your core responsi ...

  • Boundless Immigration

    Case Production Specialist II

    4 araw ang nakalipas

    Boundless Immigration Philippines, Central Visayas, Pilipinas Buong oras

    Functionality: CSO, Business; Case Production · At Boundless | RapidVisa Phils. Inc. · Cebu, Philippines · About Boundless Immigration · Weâre a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That ...

  • STAR ADS

    Marketing coordinator

    4 araw ang nakalipas

    STAR ADS Philippines, Central Visayas, Pilipinas Buong oras

    Responsibilities · Conduct research to analyze customers' behavior (e.g. purchasing habits, trends and preferences) · Design and implement successful marketing campaigns · Set up tracking systems for online marketing activities · Track progress with Marketing Managers and/or Mark ...

  • Benefex

    Data Services Specialist

    4 araw ang nakalipas

    Benefex Central Visayas, Philippines, Pilipinas Buong oras

    Who are Benefex ???????? · We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in provid ...

  • BSA Solutions Careers

    senior crm hubspot specialist

    4 araw ang nakalipas

    BSA Solutions Careers Philippines, Central Visayas, Pilipinas Buong oras

    ABOUT US · BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be w ...

  • Boldr

    Data Services Associate

    4 araw ang nakalipas

    Boldr Eastern Visayas, Philippines, Pilipinas Buong oras

    A LITTLE BIT ABOUT Boldr · Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world · We are a global team, united by our desire to connect diverse people with commo ...

  • BSA Solutions Careers

    Business Development Specialist

    2 linggo ang nakalipas

    BSA Solutions Careers Central Visayas, Pilipinas

    We're on the lookout for top-tier talent to join our dynamic team as we continue to expand and innovate business building and outsourcing. As a forward-thinking organization dedicated to achieving excellence, we are currently seeking a highly qualified Business Development Specia ...

  • Boldr

    Accounts Receivable Specialist

    4 araw ang nakalipas

    Boldr Eastern Visayas, Philippines, Pilipinas Buong oras

    A LITTLE BIT ABOUT Boldr · Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world · We are a global team, united by our desire to connect diverse people with commo ...

  • Assistantly

    Business Operations Specialist

    4 araw ang nakalipas

    Assistantly Philippines, Central Visayas, Pilipinas Buong oras

    At Assistantly, we're dedicated to empowering businesses with global talent and creating strong partnerships between clients and our talented unicorns. We believe in transparency, kindness, and fostering an environment where everyone can achieve their full potential. · Be part of ...