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Quezon City

    Senior Billing and Collections Specialist - Philippines, Quezon City, Pilipinas - UTAK

    UTAK
    UTAK Philippines, Quezon City, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Details

    • Senior Level
    • 30, ,000.00 / month (negotiable)
    • Full time

    Perks and Benefits

    • Work from Home
    • Single Parent Leave
    • Medical / Health Insurance
    • Paid Sick Leave
    • Performance Bonus
    • Paid Bereavement/Family Leave
    • Paid Holidays
    • Paid Vacation Leave
    • Maternity & Paternity Leave
    • Medical, Prescription, Dental, or Vision Plans

    Job Description

    • Take on a leadership role by formulating and executing strategic plans in line with company objectives
    • Set and ensure the reach of relevant team KPIs to help maintain excellent performance
    • Develop and execute data-driven financial strategies for high client satisfaction and retention rate
    • Engage with clients via chat, email, and phone to facilitate timely monthly subscription renewal payments
    • Follow up on pending payments and provide gentle reminders to clients
    • Collect proof of payments and accurately record transactions in the client database
    • Assist in generating invoices and quotations based on client requests
    • Address client inquiries regarding accounts, payment history, subscriptions, availed package details, and other finance-related matters
    • Prepare and distribute Statements of Account to clients monthly via email
    • Conduct regular calls to clients and maintain open lines of communication
    • Collaborate with the finance team and other departments to ensure smooth operations and cascade necessary information as needed
    • Contribute to the upkeep and accuracy of the client database, financial transactions, payment trackers, etc.
    • Participate in tracking and monitoring financial performance, KPIs, churn, competitor activity, and the like to identify strategic opportunities for financial and operational growth as well as client acquisition and retention

    Minimum Qualifications

    • Leadership experience in finance, accounting, business administration, payment collection, or related fields
    • Strong communication and negotiation skills as well as the ability to handle client interactions effectively
    • Detail-oriented and proficient in maintaining accurate records
    • Comfortable making calls and using various communication channels
    • Bonus if proficient in using Google Sheets, including formulas for automations
    • Ability to multitask and manage deadlines effectively
    • Previous experience in customer service or finance roles is a plus
    • Enthusiasm for contributing to a positive and collaborative work culture
    • Good analytical, critical, and strategic skills
    • Great planning and problem-solving skills
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