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    supervisor, training - Manila, Pilipinas - Qualfon Philippines, Inc.

    Qualfon Philippines, Inc.
    Qualfon Philippines, Inc. Manila, Pilipinas

    Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas

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    Paglalarawan

    Job Summary

    Main objectives and duties:

    1.Development of training evaluation tools and/or documents

    • Reviews, develops/modifies, and implements standard training materials including presentations, handouts, manuals, monitoring/evaluation tool and other resource materials
    • Assists the training manager in establishing training KPI
    • Monitors and advises on training management system
    • Performs and publishes data and reports related to account performance against set indicators

    2.Staff Performance Monitoring and Development

    • Initiates performance improvement schemes and enhances the skill of training team by conducting trainings, staff monitoring, coaching and counseling.
    • Reviews t trainers' output to ensure data integrity
    • Manages staff attendance
    • Delegates training tasks.

    3.Training Needs Identification

    • Reviews and provides resolution on challenges encountered during training and nesting
    • Coordinates with the QA Coordinator to gather information regarding unsatisfactory customer service or call handling practices
    • Identifies best practices in developing and educating agents and coordinates with the training manager for the consistent deployment of best practices
    • Develops a library for both technical and soft skills training modules and curriculums
    • Manages appropriate resources to address training needs

    4.Training Logistics

    • Ensures that training supervisors manages the distribution, use and tracking of all training materials in the center.

    5.Performance Report Generation

    • Consolidate special skills and training reports and updates the training manager
    • Reviews post training evaluations and coordinates with the team to resolve all issues reflected in them.
    • Submits all reports that may be required by the training manager and operations manager in a timely manner

    6.Planning and Scheduling

    • Develops a calendar that details the type of training offered and delivered
    • Maintains a place that is conducive to learning
    • Plans ahead the trainings through the utilization of training calendar
    • Coordinates with other department or business owners for the trainings to be conducted and its matrix

    Area of expertise (Skills)

    College Graduate of any course with at least 2-4 years management and training experience

    Other Skills and Experiences (Min)

    • Able to use company resources/technology in a cost-effective manner
    • Excellent in MS Office
    • Able to use company resources/technology in a cost-effective manner
    • Able to collaborate with people to address issues

    Education

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