- Integral member of the Global Service Management team
- Responsible for developing and managing standard methodologies in Incident Management
- Opportunity to work in a dynamic environment with a focus on continual improvement
- Develop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologies
- Standardise and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform in-depth analysis
- Manage a team of Senior Incident Management Analysts that ensure the incident management process & major incident management process are being adhered to by the Core Technology Teams & all other teams that interface with the Core Technology domain
- Direct the swift resolution of all raised incidents within acceptable timeframes by coordinating needed efforts internally (service support teams, product teams and partners) and externally (i.e. vendor)
- Assess business impact of incidents using sound customer facing judgement
- Ensure that all incidents are logged and documented appropriately in the system of record
- Strong knowledge of Incident Management processes such as ITIL (Information Technology Infrastructure Library)
- Proficiency in troubleshooting techniques
- Understanding of Service Level Agreements (SLA) for prioritising incidents based on their impact on business operations
- Proficient in various communication channels and protocols, including email, phone, chat, and incident management tools
- Understanding of Change Management processes
- Familiarity with common security threats, vulnerabilities, and countermeasures to mitigate risks and prevent incidents
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IT Incident Manager
Natagpuan sa: Talent PH A C2 - 4 oras ang nakalipas
Staffwiz Makati, Pilipinas Buong orasKey accountabilitiesDevelop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologiesStandardize and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform in-de ...
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IT Incident Manager
Natagpuan sa: Trabajos diarios PH C2 - 4 oras ang nakalipas
Staffwiz Makati, PilipinasKey accountabilities · Develop, coordinate and promote the ITIL-based Incident process, including Major Incident handling, and continually improve to standard methodologies · Standardize and provide Incident metrics, Major Incident metrics and Critical Success Factors and perform ...
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Capacity and Incident Manager
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
ING Makati, Pilipinas Buong orasOverview: · The Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experi ...
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Incident Manager
Natagpuan sa: Foundit PH A2 - 55 minuto ang nakalipas
LTIMindtree Manila, Pilipinas Buong orasOwn critical incidents related to Websites, Microservices and other business · Job Description: · 1. Incident Management 24/7 – Join the incident bridge and coordinate with respective teams to bring the incident till resolution. · 2. Understand the issue and business impact, a ...
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Incident Manager
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
Safeway Philtech Inc Metro Manila / NCR, Pilipinas Buong orasThis position is responsible for managing service restoration calls during a Mission Critical Incident (MCI). This role facilitates and works collaboratively with Subject Matter Experts, Support Teams and vendors to restore service as quickly as possible. This includes, driving t ...
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Incident Manager
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
Cambridge University Press & Assessment | Manila Manila, PilipinasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are looking for an IT Incident Manager to join our g ...
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Incident Management Analyst II
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
FIS Makati, PilipinasPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some ...
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Incident Management Analyst II
Natagpuan sa: beBee S2 PH - 2 araw ang nakalipas
FIS Global Makati City, Pilipinas OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of ...
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Major Incident Manager
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Cognizant Quezon City, PilipinasCognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded fo ...
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Major Incident Manager
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Cognizant Quezon City, PilipinasCognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate is someone best problem-solvers, idea-makers, and high-energy individual. If you meet our background requirements and looking for an opportunity to be rewarded fo ...
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Incident and Change Management Analyst
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
FIS Manila, PilipinasPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Science Travel Percentage : · 0%Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some o ...
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Sr. Risk Analyst, Incident and Issue Management
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Proselect Management Inc Metro Manila, PilipinasQualifications 5 years relevant experience · Insurance industry experience is preferred · Relevant tertiary qualifications · Experience in delivering Risk Management services in a global organisation on an enterprise scale · Broad financial services experience with strong underst ...
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IT Workplace Services Engineer
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
ING Makati, Pilipinas Buong orasIT Workplace Services Engineer The IT Workplace Services Engineer is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the efficient functioning of IT equipment. This role involves installing, configuring, and dep ...
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IT Servicedesk
Natagpuan sa: Talent PH A C2 - 4 oras ang nakalipas
Sytemantech Inc Makati, Pilipinas Buong orasService Desk Analyst QualificationPrimarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.Logged all request received on ME SDP Ticketing System and continuously monitor status.Ensure that all reported IT-related problems and/or requests receiv ...
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Customer Service 2nd Level Integration Consultant
Natagpuan sa: Trabajos diarios PH C2 - 2 araw ang nakalipas
HR Network Inc Makati, PilipinasJob Summary: Under the direction of the Line Manager, responsible for support for the provision of IT Products & Services provided to customers. Record all service calls. Troubleshoot and resolve incidents within the Incident Response Guidelines (IRG) and any support agreements p ...
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occupational health nurse
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
KMC MAG Solutions Inc Makati, PilipinasThe Purpose Driven Career Objectives of a Biotechnology / Pharmaceutical / Medical / Healthcare at KMC: · The Occupational Safety and Health Nurse is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as ...
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IT Servicedesk
Natagpuan sa: Trabajos diarios PH C2 - 4 oras ang nakalipas
Sytemantech Inc Makati, PilipinasService Desk Analyst Qualification · Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox. · Logged all request received on ME SDP Ticketing System and continuously monitor status. · Ensure that all reported IT-related problems and/or reques ...
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Data Analyst
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Cafisglobal Inc Makati, PilipinasPRIMARY RESPONSIBILITIES: ITSM Platform administration: Administration, support, and optimization of the ITSM tools: ticketing system, configuration management databases (CMDB). · Processes management: Implementation and optimization of Support processes, such as Incident, · Req ...
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Ops Engineer
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
ING Makati, Pilipinas Buong orasTitle: Site Reliability Engineer · Overview: · Working as an SRE in this team, you will have the responsibility to impact ING globally. You will challenge and contribute to ING's well-architected framework and underlying reliability patterns. You will be responsible in · If you e ...
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Operations Engineer
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
ING Makati, Pilipinas Buong orasYour Day to Day · Comfortable with backlog management · Management of application environments · Incident, Problem, Release and Change management · Critical issues handling including analysis and call/chat updates on the issue progress · Contribution to monitoring & alerting, ...
Incident Manager - Makati, Pilipinas - Robert Walters
Paglalarawan
An IT Incident Manager job has opened at an international research firm.
Our client is seeking a dedicated and experienced Incident Manager to join their Global Service Management team. This role is integral to the smooth operation of the organisation's technology services, ensuring that incidents are swiftly resolved and business operations continue with minimal disruption. The successful candidate will be responsible for developing and managing standard methodologies in Incident Management, driving service restoral efforts during outages, and maintaining close partnerships with other service support teams. This is an exciting opportunity to work in a dynamic environment where your skills and expertise will be highly valued.
What you'll do:
As an Incident Manager, you will play a pivotal role in ensuring the efficiency and effectiveness of our client's technology services. You will be responsible for coordinating resources to address critical incidents requiring attention from all technology teams. Your hands-on approach will be crucial in directing major incident recovery efforts, creating and auditing incident response standards, and maintaining service levels across all teams who manage the technology used to deliver and support services. Your commitment to continuous improvement will drive enhancements in the Incident Management process, contributing significantly to the success of the organisation.
What you bring:
The ideal candidate for this Incident Manager role brings a wealth of experience in IT Service Management with a strong focus on Incident Management. You will have a deep understanding of ITIL or other incident management frameworks and be proficient in troubleshooting techniques. Your strong communication skills will enable you to effectively liaise with both technical and non-technical stakeholders, ensuring incidents are managed efficiently and effectively. Your leadership and decision-making skills will be crucial in prioritising incidents and allocating resources effectively. Additionally, your problem-solving skills will be key in accurately assessing incident severity and impact.
What sets this company apart:
Our client is a globally recognised institution with a commitment to excellence in all areas of their work. They offer a dynamic and inclusive work environment where innovation and continuous improvement are highly valued. Their focus on employee development and support makes them an employer of choice for professionals seeking growth and advancement opportunities. With a strong emphasis on work-life balance, they provide flexible working arrangements that cater to the diverse needs of their employees.
What's next:
Ready to take the next step in your career? Don't miss this exciting opportunity
Apply today by clicking on the link
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
