- International FMCG business
- Competitive salary and work set-up
- Development opportunity with significant exposure to regional & global leaders
- Market leading compensation & benefits structure
- Opportunity to be part of a large scale business transformation
- Local candidates in the Philippines, returning Filipinos or expats living in the Philippines may apply
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Customer Relationship Manager
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
Globe Group Taguig, PilipinasAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. · Job Description · A Customer Relationship Manager is responsible for buil ...
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Customer Service Representatives
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Neksjob Corporation Taguig, PilipinasDuties/Responsibilities: · As a Customer Service Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service. Your goal is to ensure customer satisfaction, loyalty, and retention. · What a ...
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Customer Service Representatives
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Neksjob Corporation Taguig, PilipinasDuties/Responsibilities: · As a Customer Service Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service. Your goal is to ensure customer satisfaction, loyalty, and retention. · What a ...
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Customer Service Representatives
Natagpuan sa: Talent PH A C2 - 4 araw ang nakalipas
Neksjob Corporation Taguig, Pilipinas ContractDuties/Responsibilities:As a Customer Service Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service. Your goal is to ensure customer satisfaction, loyalty, and retention.What are we ...
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Customer Service Representatives
Natagpuan sa: Talent PH A C2 - 4 araw ang nakalipas
Neksjob Corporation Taguig, Pilipinas ContractDuties/Responsibilities:As a Customer Service Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service. Your goal is to ensure customer satisfaction, loyalty, and retention.What are we ...
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Investment Specialist
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
Metrobank Taguig, PilipinasJob Summary: · Implements business strategies to increase client base, improve customer service and relations, enhance client retention and loyalty, and derive additional business from existing accounts · Supports Relationship Managers of various sectors in deepening customer re ...
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CSR - Customer Service Representatives - Makati
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Neksjob Corporation Makati, PilipinasDuties/Responsibilities: · As a Customer Service Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service. Your goal is to ensure customer satisfaction, loyalty, and retention. · What a ...
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MAS Implementation Specialty Services Implementation Specialist II
Natagpuan sa: Appcast US A2 ECP - 4 araw ang nakalipas
ADP Makati City, Pilipinas Not SpecifiedThe MAS Implementation Specialty Services Implementation Specialist II ensures client satisfaction and retention through timely and successful installation and conversion of ADP Major Account workforce management solutions in a manner consistent with the framework of "One ADP" so ...
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Customer Service Representatives
Natagpuan sa: Talent PH A C2 - 4 araw ang nakalipas
Neksjob Corporation Makati, Pilipinas ContractDuties/Responsibilities:As a Customer Service Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service. Your goal is to ensure customer satisfaction, loyalty, and retention.What are we ...
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Customer Delight Officer
Natagpuan sa: Talent PH A C2 - 2 araw ang nakalipas
Dempsey Makati, Pilipinas Buong orasThe Customer Delight Officer is responsible for ensuring exceptional customer experiences throughout all touchpoints of the customer journey. They play a crucial role in building and maintaining positive relationships with customers by addressing their needs, resolving issues, an ...
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Customer Delight Officer
Natagpuan sa: Trabajos diarios PH C2 - 2 araw ang nakalipas
Dempsey Makati, PilipinasThe Customer Delight Officer is responsible for ensuring exceptional customer experiences throughout all touchpoints of the customer journey. They play a crucial role in building and maintaining positive relationships with customers by addressing their needs, resolving issues, an ...
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Customer Delight Officer
Natagpuan sa: Trabajos diarios PH C2 - 2 araw ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. Makati, PilipinasJOB TITLE: CUSTOMER DELIGHT OFFICER CLASS OF POSITION: Rank & File · Supervisory · Managerial · Executive · REPORTS TO: MARKETING MANAGER · BUSINESS/WORK UNIT: EHI SALARY GRADE: PHP25,500 – PHP32,200 · SUPERVISES: N/A ADDITIONAL PREMIUM: ANNUAL BONUS/ · QUARTERLY INCENTIVE DEPEND ...
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Sr. Customer and Brand Marketing Manager
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
Filinvest Group Mandaluyong, PilipinasAs the Customer and Brand Marketing Manager at Filinvest Land, Inc., you'll lead the development of compelling brand strategies for Aspire and Futura. Your role is central to organizing customer insights to refine marketing tactics, enhance customer loyalty, establish referral pr ...
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Account manager
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
Dempsey Mandaluyong, PilipinasClient Relationship Management: Serve as the main point of contact for assigned clients, building and maintaining strong relationships with key stakeholders. Understand clients' needs, objectives, and challenges to provide personalized solutions and ensure client satisfaction. · ...
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Business Development Executive
Natagpuan sa: Talent PH A C2 - 5 araw ang nakalipas
Dempsey Resources Management Inc Pasay City, PilipinasManages Client Pooling, Quotation, pricing, and furnish weekly progress report to management. · Prospects for potential new client, cold call, and meet potential clients – research, build relationships, maintain and leverage current network connections. · Work with internal team ...
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Head of CRM
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Manila, Pilipinas Buong orasInternational company · Competitive salary package · About Our Client · We are a global consumer packaged goods company and the market leader in the industry. With a rich heritage of iconic household brands, we have established ourselves as a trusted name in the market. · Job Des ...
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Senior CRM Manager
Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas
Green Cari Manila, PilipinasGreen Cari is looking for a talented and experienced Senior CRM Manager to join our team. As the Senior CRM Manager, you will be responsible for developing and executing customer relationship management strategies to drive customer engagement, retention, and loyalty. You will pla ...
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Head of Sales
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Manila, PilipinasInternational fashion retail company · Senior leadership role · About Our Client · A leading international sporting goods manufacturer with a rich legacy of creating innovative and high-performance sports equipment and apparel. · Job Description · Develop and implement strategic ...
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CRM Supervisor
Natagpuan sa: Trabajos diarios PH C2 - 3 araw ang nakalipas
Gavin Ventures Inc. Muntinlupa, PilipinasCRM Supervisor · Job Purpose: · A CRM Supervisor will be responsible for establishing and implementing strategies to improve client retention, loyalty, and lifetime value. The Casino CRM/Retention Supervisor will collaborate with cross-functional teams to design and implement pro ...
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Configuration Success Analyst
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
SiteMinder Manila, PilipinasAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture ...
Manager - Retention & Loyalty - Taguig, Pilipinas - MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC.
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Paglalarawan
About Our Client
Global FMCG company with large & well-established business in the Philippines & wider APAC. A company that has grown through the pandemic & undergoing a large business transformation at a global level.
Job Description
. Embed the global Consumer Journey framework (Compass) within Retention phase in the market commercial activity, ensuring omni-channel experience deployment and leveraging global guidelines and toolboxes.
. Design local consumer experiences in line with global guidelines and the Consumer Journey framework (Compass) to address the needs of different consumer segments and to enable consumer value management and CRM activities
. Lead cross functional teams to scope, define and deliver commercial programs, projects and initiatives (i.e. Churn Management, etc.) to improve NPS and Consumer experience in the specific stage of the Consumer Journey. The team members report solid line into different team across Commercial and beyond but operate in project teams coordinated by the Consumer Journey leads through the PBO methodology application. The allocation of projects to Consumer Journey leads depends on the expected outcomes of the projects and on workload considerations.
. Accountable for the benefit realization and the timely execution of programs, projects and initiatives as leader of cross-functional teams.
. Be the voice of the consumer (internal consumer advocacy) for the Retention phase of the Consumer Journey, based on outcomes of the NPS inner loop and on data provided by Consumer Insights and Analytics, Commercial Planning and Digital.
. Continuously assess and monitor consumer data and feedback to optimize consumer journey roll out effectiveness.
. Translate the consumer insights into corrective actions to improve the experience in the specific journey phase addressing specific gaps and opportunities.
. Manage and update the Consumer Journey map, episode cards and opportunity briefs per stage.
. Embed FFWD and PBO methodologies and ways of working across Consumer Journey projects and initiatives.
. Provide inputs on resource needs for the portfolio of projects being managed, centrally collected by the Head of Commercial Program Management, who consolidates a recommendation to allow the Commercial governance to make informed resource allocation decisions.
. Participate in the Consumer Experience leadership team governance and provide input and recommendation to overall Consumer Experience short / long term plans as journey stage subject matter expert.
. Develop the consumer centricity mindset and consumer data driven decision making across the entire market organization.
The Successful Applicant
. A systematic and logical approach to problem solving and a capacity to work around problems. Ability to adapt and respond quickly to a fast changing environment.
. A self-starter, ability to prioritize, conflict-resolution skills and adhere to business-critical deadlines.
. An entrepreneurial by heart - Optimistic, able to take calculated risks, and most importantly can execute and/or improvise based on untested ideas.
. Ability to communicate relevant information to all levels of the organization, provide leadership and vision, and engage people to achieving business objectives.
. Demonstrates the ability to work sensitively, and effectively, within and across diverse teams.
. Demonstrates authentic ambition, sense of urgency, agility and tenacity and a genuine commitment to revolutionizing the industry.
. Excellent written and verbal communication skills.
. Degree in marketing, business, engineering or equivalent.