Technical Support Representative - Pasay, Pilipinas - Manpower Core Group Inc.

Manpower Core Group Inc. Pasay, Pilipinas

Natagpuan sa: Talent PH A C2 - 1 linggo ang nakalipas

Permanent

Paglalarawan

Responsibilities:

Answer technical support requests via email, chat, and phone; Help guide customers through the setup process; Collaborate with our engineering team to solve more complex issues; Identify, document and follow up with engineers on product bugs and features; Update knowledge base and troubleshooting documentation for internal and customer use; Act as a liaison between engineering, customer success and sales on technical issues affecting our business needs.

Fluent in English;

Excellent written and verbal communication skills;
Previous experience in a client-facing technical role for a product business;
Strong problem-solving, decision-making, and critical-thinking skills;
Professional, courteous and committed to provide amazing customer support;
Open-minded, positive and keen to learn;
Great attitude, team player;
Willing to work flexible hours;
Keen to mentor and help train junior team members;
College degree.
Degree in a technical subject;
Knowledge of IP Telephony;
Experience diagnosing QoS issues;
Experience with call center technology such as IVRs ;
Experience with Salesforce as an admin or developer.

26,000-35,000/month / onsite / night shift

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