Technical Support Representative - Metro Manila, Pilipinas - Microsourcing Philippines Inc

Microsourcing Philippines Inc Metro Manila, Pilipinas

Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas

Microsourcing Philippines Inc background

Paglalarawan

With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

Technical Support Representative (Intermediate), be 100% YOU with MicroSourcing

A Technical Support Representative (Intermediate) is expected to:

Answer technical support requests via email, chat, and phone;
Help guide customers through the setup process;
Collaborate with our engineering team to solve more complex issues;
Identify, document and follow up with engineers on product bugs and features;
Update knowledge base and troubleshooting documentation for internal and customer use;
Act as a liaison between engineering, customer success and sales on technical issues affecting

What it takes to be part of our team:

Fluent in English;
Excellent written and verbal communication skills;
Previous experience in a client-facing technical role for a product business;
Strong problem-solving, decision-making, and critical-thinking skills;
Professional, courteous and committed to provide amazing customer support; Open-minded, positive and keen to learn;
Great attitude, team player;
Willing to work flexible hours;
Keen to mentor and help train junior team members;
College degree
Fluent level in other languages (preferably Spanish, French, Italian or Dutch)
Degree in a technical subject;
Knowledge of IP Telephony
Experience diagnosing QoS issues
Experience with call center technology such as IVRs
Experience with Salesforce as an admin or developer.

What's in it for you

Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
A very collaborative work culture

Find a balance between work and life that fits you. Do what you do best with MicroSourcing

For more information, visit

*Terms & Conditions apply

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