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    Technical Support Representative - Pasay, Pilipinas - Meta Solutions

    Meta Solutions
    Meta Solutions Pasay, Pilipinas

    1 linggo ang nakalipas

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    Permanent
    Paglalarawan
    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

    To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


    Responsibilities:

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
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