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    Training and Development Manager - Taguig, Pilipinas - iOPEX Technologies Philippines Inc.

    iOPEX Technologies Philippines Inc.
    iOPEX Technologies Philippines Inc. Taguig, Pilipinas

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    Paglalarawan

    Looking for a new challenge Join a company where YOU matter

    We are looking for an awesome and talented Training Manager who wants to join our growing # team

    Job Description:

    A Training Manager is expected to be a strategic thinker with a fantastic organizational and time management skills. You will be responsible on devising our organizational training strategy, implementation, and assess the outcomes. You will identify training and developmental needs and drive suitable training initiatives to enhance employeesâ skills, performance, productivity, and quality of work. You should have an excellent research skill with the ability to multitask and adapt in a fast-paced environment with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce.

    Responsibilities:

    • Overseeing all aspects of the delivery of training
    • Point of Contact of the client for all training related issues
    • Improving processes and performance that enhance bottom line results
    • Working closely with business partners and clients to resolve all training related issues
    • Creating and implementing process improvements
    • Improving efficiency and accuracy of training process
    • Evaluating the effectiveness of the training based on the client requirements and expectations
    • Managing the staff in accordance with company policies, procedures, and client metrics
    • Conducting external and internal business reviews with the client and internal stakeholders highlighting the training road map and learning initiatives
    • Develop training manuals that target key results and training programs that address specific business needs
    • Evaluate organizational performance to ensure that training is meeting the performance key goals and specific skill competencies.
    • Keep well-informed of training trends, skills capabilities, and best practices
    • Responsible for all training compliance parameters and audit requirements

    Qualifications:

    • Must be a college graduate with a degree of BS Psychology, Human Relations Management, Humanities, and the likes
    • A minimum of 5 yearsâ experience in Training and Development and at least 3 years of experience in a managerial role
    • Must have an exposure with Training and Development, Learning and People Management
    • Experience on working on a Business Process Outsourcing Company, specifically in a Call Center environment with not less than 300FTEs
    • Must have experience specializing in Training & Development or equivalent in a BPO set up
    • Must be amenable to work onsite and can also do work from home set up should the need arise
    • Willingness to work on a graveyard/night shift schedule in Bonifacio Global City, Taguig City

    Other Details:

    • Schedule: Shifting
    • Work set up: Onsite
    • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

    What's in it for you

    Our people enjoy some amazing perks, check out a few below:

    • Competitive salary package
    • Exciting employee engagement activities
    • Stability (Continuously getting pioneer accounts)
    • Learning sessions every week
    • Fast career growth
    • Free Parking Passes
    • Accessible location
    • HMO (Free dependent)
    • Leave credits/Leave conversions
    • Night differential
    • Uncapped annual appraisal
    • 2 days off

    And most importantly, youâll be part of a growing company with dynamic and engaging team.

    Interested Here are ways to reach us:

    • Please complete this application form:
    • Send a message to Yana)
    • For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
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