- Analyze and match staffing levels including schedules according to client requirements. Report daily staffing to the client. Plots required trainings based on staffing lines.
- Run and distribute various reports regarding billables, availability, absenteeism, schedule adherence, headcount, intervals, and segments.
- Performs intraday monitoring as needed.
- Proactive communication of CCS metrics and recommendations for action to Operations Management.
- Balance billables to ensure the client is billed appropriately. This entails comparing Kronos time and TCS time for each Consultant, analyzing the differences, and making corrections as needed.
- Ability to support other sites when necessary.
- Enter new hires data into TCS.
- Process shift bids.
- Educate new hires on scheduling and RTO procedures.
- Should be currently employed as Resource Management Analyst -- RTA.
- Previous workforce scheduler/coordinator experience is an advantage.
- Knowledge of Resource Management software is required.
- Proven experience using Microsoft Office products is necessary.
- Ability to handle multiple tasks and work with shifting priorities is required.
- Strong organizational, interpersonal, analytical, problem-solving, communication (oral and written) skills are required.
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WFM Scheduler
5 araw ang nakalipas
VCC Link, Inc. Quezon City, Pilipinas Buong orasLocation: Muntinlupa City/Quezon CityBasic FunctionsResponsible for managing staffing models and scheduling processesRole & ResponsibilitiesManage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the ...
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WFM Scheduler
5 araw ang nakalipas
VCC Link, Inc. Quezon City, PilipinasLocation: Muntinlupa City/Quezon City · Basic Functions · Responsible for managing staffing models and scheduling processes · Role & Responsibilities · Manage the scheduling process of the program. · Create agent schedules, IDPs and make necessary adjustments as necessary. · Acts ...
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Scheduling Coordinator
6 araw ang nakalipas
Manpower Core Group Inc. Quezon City, PilipinasWith over 7,000 professionals across 9 delivery centers in the Philippines, we remains the country's largest offshoring solutions provider. · Scheduling Coordinator/CSR be 100% YOU · Purpose · The purpose of this position is to provide support in customer service administration a ...
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Project Scheduler
6 araw ang nakalipas
Robert Walters Quezon City, Pilipinas Buong orasKey skills: Project Scheduler, project schedules, cross-functional team, resource usage model, project management · Our client is seeking a highly motivated and organised Project Scheduler to join their dynamic team. The successful candidate will be responsible for creating, upd ...
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WFM Scheduler
6 araw ang nakalipas
Transparent BPO San Juan, PilipinasThis is an ONSITE Job Opening and an opportunity to be part of the 1st major BPO in Greenhills, San Juan. · About Company · Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our client's brand & culture ...
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WFM Scheduler
1 araw ang nakalipas
MP Corp. Pasay, Pilipinas Buong orasCollege Graduate or completed at least 1 year in collegeAt least 2 years of hands-on experience in WFM in a call center inbound voice processAt least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEXA ...
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WFM Scheduler
1 araw ang nakalipas
Field Innovators Inc. Pasay, Pilipinas PermanentQualificatios: · - College Graduate or completed at least 1 year in college · - At least 2 years of hands-on experience in WFM in a call center inbound voice process · - At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or ...
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WFM Scheduler
3 araw ang nakalipas
TechoMania Pasay, Pilipinas Buong oras"College Graduate or completed at least 1 year in collegeAt least 2 years of hands-on experience in WFM in a call center inbound voice processAt least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX" ...
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Workforce Scheduler
4 araw ang nakalipas
VCC Link, Inc. Pasay, Pilipinas Buong orasBasic Functions Responsible for managing staffing models and scheduling processesRole & Responsibilities Manage the scheduling process of the program. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the WF FST Assistant Manager. Ma ...
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WFM Scheduler
1 araw ang nakalipas
SmartBooks, Inc. Pasay, PilipinasQualification: · - College Graduate or completed at least 1 year in college · - At least 2 years of hands-on experience in WFM in a call center inbound voice process · - At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or ...
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Workforce Scheduler
4 araw ang nakalipas
VCC Link, Inc. Pasay, PilipinasBasic Functions · Responsible for managing staffing models and scheduling processes · Role & Responsibilities · Manage the scheduling process of the program. · Create agent schedules, IDPs and make necessary adjustments as necessary. · Acts as backup to the WF FST Assista ...
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WFM Scheduler
3 araw ang nakalipas
TechoMania Pasay, Pilipinas"College Graduate or completed at least 1 year in college · At least 2 years of hands-on experience in WFM in a call center inbound voice process · At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX" ...
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WFM Scheduler
1 araw ang nakalipas
Headstart Specialist Pasay, Pilipinas PermanentQUALIFICATIONS: · - College Graduate or completed at least 1 year in college · - At least 2 years of hands-on experience in WFM in a call center inbound voice process · - At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or ...
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WFM Scheduler
1 araw ang nakalipas
MP Corp. Pasay, PilipinasCollege Graduate or completed at least 1 year in college · At least 2 years of hands-on experience in WFM in a call center inbound voice process · At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEXA ...
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Scheduler
6 araw ang nakalipas
Group NB Philippines Muntinlupa, PilipinasDUTIES: · • Scheduling appointments for carriers from emails · • Working from excel spreadsheets for appointments for Logistics and Carriers. · • Scheduling standing appointments for carriers · • Scheduling freight in the warehouse in the right Zones as cooler, freezer & dry · • ...
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WFM Scheduler
21 oras ang nakalipas
V-Call Center Link (VCC Link), Inc. Pasay and Taguig, Pilipinas· • 2+ years of hands-on experience in WFM in a call center inbound voice process · • 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX. · • Very proficient with Microsoft Excel · • Ability to scrub, dissect, and shape data ...
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Civil scheduler licensed civil engineer
2 araw ang nakalipas
John Clements Recruitment Inc. Makati, Pilipinas Buong orasThe job requirement is ASAP.The client is a Makati-based Japanese General contractor of Infrastructure projects.The branch office is responsible for bidding on domestic and international projects.They need additional as they are getting additional projects.Applicant will be respo ...
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Civil scheduler licensed civil engineer
6 araw ang nakalipas
John Clements Recruitment Inc. Makati - National Capital Region, PilipinasThe job requirement is ASAP. · The client is a Makati-based Japanese General contractor of Infrastructure projects. · The branch office is responsible for bidding on domestic and international projects. · They need additional as they are getting additional projects. · Applicant w ...
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Project Resource Scheduling Coordinator
6 araw ang nakalipas
Asia Select Inc. Taguig, PilipinasJob Description · RESPONSIBILITIES: · You will: · Match the skill sets of consultants to client requirements, weighing factors like team consistency, balanced seniority, and profitability. · Respond to and resolve staffing queries in a timely manner. · Assign Project Manager or E ...
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Lead Project Scheduler
3 araw ang nakalipas
Filinvest Group Muntinlupa City, PilipinasFILINVEST COMPANY: SHAREPRO, INC. · The Lead Project Scheduler is responsible for creating, updating and coordinating project schedules. Creates resource usage model and predictions. Works closely with team leaders to build, evaluate and optimize project schedules. · KEY FUNCTION ...
Scheduler - Quezon City, Pilipinas - AFNI Philippines Inc.
Paglalarawan
Scheduler
Essential Functions and Responsibilities: