- Acquire verbal consents from patients' families for monitoring services via telephone calls, ensuring clear communication and understanding.
- Maintain meticulous records of all interactions and consents in accordance with company and regulatory guidelines.
- Collaborate with clinical teams to provide feedback and insights from readmission reviews and patient interactions.
- Accurately update the patient portal following each consent obtained, maintaining a high standard of data integrity.
- Proficiently navigate the Electronic Health Record (EHR) system, PointClickCare, to extract data pertaining to patient transfers.
- perform detailed readmission reviews (transfer out log analyses) by examining transfer logs from skilled nursing facilities
- Analyze and interpret data within the portal for all patients listed in the transfer out log, identifying significant clinical events.
- Create detailed and engaging presentations using Google Slides to showcase successful patient case studies demonstrating the impact of services.
- Generate compelling case studies that highlight instances where the monitoring services have successfully identified and mitigated potential hospitalizations.
- Maintain consistent and effective communication with the team, providing regular updates and reports on task progress and any insights gained.
- Demonstrable experience in handling sensitive patient information with confidentiality and compliance with healthcare regulations.
- Strong oral and written communication skills, with the ability to effectively articulate consent information to patients' families.
- Competence in utilizing Google Suite, especially Google Slides, for creating professional and informative case study presentations.
- Ability to coordinate and communicate with teams, ensuring transparency and consistency in updates regarding task completion.
- Capable of working independently with a high degree of reliability and accountability.
- Excellent interpersonal skills and communication skills in English, both written and verbal
- Strong ability to handle multiple tasks and work effectively in a fast-paced startup environment
- Superior organizational and time management skills
- Proficiency in navigating and managing data within EHR systems, particularly PointClickCare.
- Experience in healthcare or clinical settings, particularly in patient engagement or care coordination roles.
- Familiarity with telehealth and remote patient monitoring systems.
- Advanced data analysis skills, with the ability to synthesize complex information into actionable insights.
- Previous experience creating case studies or other educational materials in a healthcare context.
- Strong understanding of medical terminology and clinical workflows.
- Cross-cultural competency, including the ability to work effectively with diverse populations and understanding of U.S. healthcare practices, to better interact with the Health team and its patients' families
- Must be willing to work in any Outsourced office - Alabang, Eastwood, Zeta Tower Bridgetowne, Cebu and Pampanga
- Work schedule: M to F, 11pm to 8am Manila Time
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Medical Virtual Assistant - Philippines, Pilipinas - Outsourced
Paglalarawan
Job SummaryAcquire verbal consents from patients' families for monitoring services via telephone calls, ensuring clear communication and understanding.
Job Description
Job Description
