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    Cloud Big Data Support - Metro Manila / NCR, Pilipinas - TELUS International Philippines Inc

    TELUS International Philippines Inc
    TELUS International Philippines Inc Metro Manila / NCR, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    Overview
    • Provide technical and developer support to customers using Cloud Platform products solutions and APIs
    • Ability to reproduce customer issues in order to efficiently provide a holistic fix
    • Identify and document product bugs and feature requests and work with internalsupport teams as well as customers to implement effective solutions
    • Work closely with internal support teams to improve cloud products at a senior level
    • Provide assistance and guidance to users through public forums
    Qualifications
    Required Knowledge:
    • Proficient in backend Javascript, Java, OR Python
    • Comfortable working on Linux-based systems
    • Comfort and experience using SQL (any dialect) to extract and manipulate data
    • Hands on experience with web protocols (HTTP, TLS, etc.)
    • Experience with services API development as well as creating REST and JSON APIs
    • Ability to read, understand and write code samples to reproduce customer issues
    • Strong troubleshooting skills including the ability to read and understand logs and stack traces
    • Ability to research using internal knowledge bases and public-facing documentation (Developers, StackOverflow, etc.)
    • A strong sense of business ownership and customer focus
    • Must have advanced Oral and Written English language and communication skills
    • Experience with Platform-as-a-Service (PaaS)
    • Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.)
    • Familiarity with the following:
    • OAUTH Servers
    • SQL (any dialect)
    • Cloud computing and Platform-as-a-Service (PaaS)
    • Modern API technologies
    • BigQuery, Cloud Storage and CloudSQL
    • Code versioning tool (GIT, SVN etc.)
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