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    Technical Support - Manila, Pilipinas - ApolloTech Software Inc

    ApolloTech Software Inc
    ApolloTech Software Inc Manila, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Job Descriptions1. Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely;2. Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support;3. Using the ticketing tool, log all updates and troubleshooting procedures performed including complete and comprehensible details.;4. Escalate issues that are beyond the scope of support to the proper level of support5.

    Take accountability and ownership of user issues through to resolution; escalated issues shall be monitored in behalf of the customer and communicate the progress and update the ticket/s in a timely manner6.

    Actively monitor ticket assignment/s for timely resolution;7. Proactively raise possible issues that may arise from existing problems or newly implemented change or system updates;8. Ensure that satisfactory resolution has been executed before putting tickets on resolved state;9. Demonstrate professionalism while handling inquiries or complaints of the customers;10. Properly turn over any pending tasks that need attention during scheduled absence (i.e. rest day or vacation leave);11. Contributes to Team/unit goals by accomplishing related duties as required.
    Job Qualifications1. Bachelor's degree in Science, Technology, Engineering, and other related courses.2. Strong customer service skills; and have a dynamic and excellent analytical skill combined with a logical mindset3. Strong interpersonal skills and can work under pressure;4. Ability to learn and adapt quickly.5. Ability to multi-task and function as a generalist;6. Proficiency in troubleshooting Personal Computers7. Basic understanding of Information Technology Networking Devices;8. Amenable to rotating shift schedules including morning, mid-day, night shifts, weekends and holidays;9. Able and amenable to travel to client sites.10. Willing to work onsite
    • Makati City11.
    Fresh Graduates are welcome
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