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    Technical Support - Metro Manila / NCR, Pilipinas - Quess Philippines Corp

    Quess Philippines Corp
    Quess Philippines Corp Metro Manila / NCR, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras Sales
    Paglalarawan
    • Provide customer support and technical issue resolution via phone, email and other electronic mediums.
    • Provide web-based training.
    • Provide feedback on improvement opportunities based on current product behavior in the field.
    • Diagnose and configure customer equipment to connect to server systems. Provide excellent customer service in all situations.
    • Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes.
    • Provide support and assistance on other service activities. Follow workplace operating and environmental, health and safety procedures and guidelines.
    Job Requirements
    • Certificate from college or technical school; or 1-year related experience and/or training; or equivalent combination of education and experience
    • At least 1-year outstanding customer service experience
    • Familiar with proper phone etiquette
    • Knowledge of customer service principles and practices
    • Effective listening skills
    • Basic understanding of MS Access & Windows server configuration
    • Strong background /experience with SQL environment (MySQL & SQL Server), IIS Web Services
    • Experience in resolving issues with integrated software/hardware solutions at the enterprise level.
    • Open to Night Shift and Onsite setup

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