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Cebu City

    IT Support Specialist - Cebu City, Pilipinas - Microsourcing Philippines Inc

    Microsourcing Philippines Inc
    Microsourcing Philippines Inc Cebu City, Pilipinas

    4 araw ang nakalipas

    Microsourcing Philippines Inc background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

    IT Officer, be 100% YOU with MicroSourcing

    Job overview

    To provide technical support to external and internal customers, assisting them with software, Server, networking and hardware problems via phone, email or onsite. The office is at Ayala Center Cebu.
    Key responsibilities and accountabilities
    • To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high
    • degree of customer service.
    • To maintain a high degree of customer service for all support queries and adhere to all IT service
    • management principles.
    • To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site.
    • To log all calls on the call logging system(MicroStatus) and maintain full documentation.
    • Respond to inquiries from clients and help them resolve any hardware or software problems.
    • Maintain a log of any software or hardware problems detected.
    • Support users in the use of Computer equipment by providing necessary training and advice.
    • To arrange for external technical support where problems cannot be resolved in house.
    • To ensure that all SLA's are met.
    • To work effectively and productively with 3rd line support.
    • To maintain user security on all systems as per the company policy.
    • Supporting users in the use of Computer equipment by providing necessary training and advice.
    Â
    Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as discussed with your immediate supervisor to meet the ongoing needs of the organization.

    Education and/or work experience requirements.
    • 1 to 2 years of Experience in IT field.
    • Strong knowledge of Microsoft based operating systems with emphasis on Microsoft Windows 10 and
    • later version and MS Server 2012 and up version.
    • Networking Experience (LAN, WAN, Wi-Fi)
    • Knowledge of Active Directory (AD).
    • Knowledge of Anti-Malware and AntiVirus.
    • Experience troubleshooting of hardwares and various softwares.
    • Remote Access tools and applications such as VNC, VPN, Anydesk or PC Anywhere.
    • Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills.
    • Excellent verbal and written communication skills.
    • Any of these certification MCP, CCNA, Network+ or Server+ would be desirable.
    What's in it for you:
    • Allowances
    • HMO plus qualified dependent
    • Life insurance
    • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
    • A very collaborative work culture
    • Find a balance between work and life that fits you. Do what you do best with MicroSourcing
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