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    Account Manager - Manila, Pilipinas - Monroe Consulting Group

    Monroe Consulting Group
    Monroe Consulting Group Manila, Pilipinas

    1 linggo ang nakalipas

    Monroe Consulting Group background
    Paglalarawan

    Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading demand generation agency that collaborates with remarkable brands, spanning from early-stage startups to large venture-backed organizations. We are in search of an Account Management professional for the position of Account Manager. This job is a full-time remote work with mid-shift schedule.

    Job Summary
    The Account Manager is responsible for fostering strong client relationships, addressing issues proactively, driving customer growth.

    Key Job Responsibilities

    • Establish and nurture robust customer relationships, serving as a trusted advisor and champion for their needs.
    • Proactively detect and resolve customer concerns, ensuring their objectives are met.
    • Foster customer adoption and expansion through customized success strategies.
    • Evaluate and communicate customer success metrics, pinpointing areas for enhancement and collaborating with customers to devise solutions.
    • Work closely with diverse teams to provide customers with necessary resources and assistance.
    • Recognize and leverage opportunities for upselling and cross-selling products and services.
    • Remain abreast of customer feedback and market dynamics to enhance the overall customer journey.


    Key Job Requirements

    • 3+ years of significant experience in customer success, including team management, preferably within a SaaS or technology firm
    • Proficient in relationship-building and interpersonal communication
    • Familiarity with customer success management tools and procedures
    • Exceptional problem-solving and analytical abilities
    • Commercially oriented, prioritizing the delivery of customer value
    • Background in marketing and demand generation is a plus
    • Attended a prestigious/top university
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