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    Customer Relationship Management Administrator - Taguig, Pilipinas - New York Global Consultants Inc. (NYGCI)

    New York Global Consultants Inc. (NYGCI)
    New York Global Consultants Inc. (NYGCI) Taguig, Pilipinas

    3 araw ang nakalipas

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    Paglalarawan

    Primary Responsibilities:

    • Providing general support, administration, and maintenance for the global SFDC platform including interfaces to SAP, Eloqua, ServiceNow and other systems.
    • Working directly with key users and end users to resolve support issues within SFDC
    • Support execution of the Digital Roadmap, business process automation and system integrations
    • Continuously monitor and improve org health and user adoption.
    • Ensure overall SFDC compliance (SOX, FDA, internal, etc.) and support regular audits.
    • Work on simple to moderate user stories or change requests in an Agile Sprint Release

    Qualifications:

    • Bachelor's Degree or equivalent- Engineering, Computer Science
    • 1-2 years of working experience as Salesforce Support with a solid understanding of platform-specific design patterns and large data volume strategies, Lightning experience is a plus.
    • At least 1 year of information technology experience in a customer-facing organization
    • Working Experience in global Service Management (ITIL certification is a plus)
    • Certified Salesforce System Administrator
    • Business fluent in English, additional languages are a plus.
    • Have been working in an international and multicultural environment.
    • Proven knowledge of Salesforce Administration & Operations
    • Ability to handle competing priorities in a fast-paced environment.
    • Proven analytical and problem-solving skills to resolve technical issues.
    • Amenable to work on a NIGHT SHIFT schedule

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